Juliet C.
Mid-Level E-commerce and Claims Specialist
Open to offersNew to PlatformAbout
Juliet C. is a seasoned Claims & Customer Support Specialist with extensive experience across diverse sectors, including e-commerce, fraud prevention, sales advisory, and customer service management. At IRMS, she excelled as an E-commerce Specialist, serving as the main client liaison, adeptly managing client inquiries and troubleshooting technical issues using platforms like Shopify. Her tenure at TTEC saw her analyzing identity theft cases, maintaining accurate customer data, and processing refunds for fraudulent charges as a Fraud Specialist. Juliet's flair for sales was honed at Concentrix, where she provided customer support and identified cross-selling opportunities. With additional experience as a Social Media Manager at Maine & Oxford and a Web Content Designer for Great RE Deals, Juliet combines her technical proficiency in CRM systems and claims documentation with an eye for digital branding and content management. With a Bachelor’s degree in Hotel and Restaurant Administration from Lyceum of the Philippines University, Juliet brings a keen organizational ability and a strong command of Microsoft Office and Google Space to efficiently handle high-volume, fast-paced environments.
Experience
E-commerce Specialist / Shopify IRMS
IRMS Remote · 2023 — 2025Acted as the main contact for clients through email, phone, or chat. Addressed inquiries and resolved issues promptly. Assisted with the onboarding process of new clients by providing essential information. Offered follow-up support to ensure clients' requirements were fulfilled. Maintained CRM systems, contact lists, and databases. Organized and archived documents for easy access and retrieval. Accurately entered data into spreadsheets and project management systems. Troubleshot basic technical issues with software and hardware. Managed systems for cloud storage and document sharing. Supported website management and content updates using platforms like WordPress, Wix, or Shopify. Handled email management, prioritizing and responding to inquiries. Prepared and edited reports, presentations, and documents.Fraud Specialist I
TTEC - PHILS. · 2022 — 2023Provided support to account holders affected by account takeover or hacking. Educated potential victims on theft cases. Collected information regarding theft through chat or phone interactions. Analyzed identity theft information to assess the severity of incidents. Maintained a database for customer personal data and details of theft cases for prompt retrieval. Reviewed customer statements and supporting evidence to resolve claims of identity theft. Processed refunds for confirmed fraudulent charges.Advisor I, Sales
Concentrix CVG Philippines, Inc · 2021 — 2021Handled customer inquiries over the phone, addressing questions and concerns. Provided technical assistance regarding device and service information. Fostered relationships with customers and aided them in making purchase decisions. Searched for cross-selling opportunities to enhance sales. Identified ways to improve the customer experience, converting dissatisfaction into satisfaction.Customer Support (Seasonal Account)
24/7 Intouch · 2021 — 2021Managed customer inquiries, complaints, and order concerns via phone, email, and chat. Processed refunds and order redelivery requests with accuracy. Kept precise records of customer interactions and case updates in company systems. Followed communication protocols and service guidelines consistently. Resolved customer issues while maintaining high standards of professionalism. Demonstrated multitasking and problem-solving skills in a fast-paced environment. Coordinated follow-ups to ensure timely resolutions and customer satisfaction.Social Media Manager
Maine & Oxford · 2020 — 2020Oversaw the company's social media accounts, ensuring consistent brand communication. Created and organized digital content while adhering to project deadlines. Monitored and reported on social media performance and engagement metrics. Researched consumer trends to support marketing strategies. Coordinated content planning and scheduling in a dynamic environment. Professionally handled customer inquiries and online interactions. Managed multiple tasks while maintaining organized records.Claims Consultant
Collabera · 2020 — 2020Handled motor claims from initiation to completion, coordinating inspections with assessors and insurers. Communicated with repairers about repair schedules and claim progress. Arranged hire vehicles for insured clients as needed while keeping clients updated on claim statuses. Maintained accurate documentation of claims activities.Manager
Jaz Cafe · 2014 — 2017Oversaw daily operations to ensure efficient customer service. Maintained detailed records, tracking finances and customer transactions. Addressed customer complaints and service issues with professionalism. Coordinated with suppliers to manage inventory and operational needs. Monitored budgets and expenses to enhance profitability. Supervised staff and scheduling in a fast-paced environment, ensuring compliance with company procedures.Front Office Associate - OJT
The Bayleaf Intramuros · 2014 — 2014Delivered front-line customer service by assisting guests with inquiries and reservations. Managed the check-in and check-out processes accurately. Prepared daily reports and participated in night audit procedures. Coordinated transportation bookings and guest requests effectively. Handled communications through calls, emails, and packages timely. Resolved guest complaints professionally.Web Content Designer; Social Media Manager
Great RE Deals · 2013 — 2014Managed website content and updates to ensure a professional online presence. Designed web layouts with user experience in mind. Provided administrative support to social media platforms, scheduling content and managing accounts. Tracked performance using analytics tools. Researched consumer trends to inform marketing strategies. Coordinated visual content creation and managed multiple digital tasks effectively.
Skills & Expertise
Education
- BSIHM - HRALyceum of the Philippines University · — — 2016
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