Post a Job Free
0 viewsTalent
Julio A. — Mid-Level IT Support Specialist from Colombia

Julio A.

Mid-Level IT Support Specialist

Colombia Less than 1 year
Open to offersNew to Platform
Languages
Spanish
Video Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
Hidden

About

Julio A. is a seasoned Technical Support Specialist with over 15 years of experience in providing technical assistance and resolving customer issues. His expertise lies in network configuration, security systems, and hardware/software support, honed through roles at various organizations including Zencillo Software and Brinks Bolivia S.A. Julio has performed tasks such as configuring routers and access points, monitoring nationwide surveillance systems, and managing video surveillance and electronic security systems. He has contributed to sectors such as information technology and security, ensuring optimal operation of systems and client satisfaction. His educational background includes studies in Network and Telecommunications Engineering at UPDS, and specialized training in electronic security and fiber optic networks. Holding licenses for both vehicle and motorcycle operation, Julio is committed to delivering top-tier technical support and security management.

Experience

  • Technical Support Intern

    Autoridad de fiscalización y control de bosques y tierras - ABT · 2025 — 2025
    Provided technical support and customer service for hardware and software issues. Involved in the selection and testing of technological equipment. Managed structured cabling and setup of technological devices.

  • Remote Technical Support

    Zencillo Software · 2025 — 2025
    Delivered remote technical support to service stations, addressing customer inquiries. Configured routers and access points. Conducted training sessions and resolved customer issues regarding services.

  • SOC Operator

    WSC S.A. · 2024 — 2025
    Oversaw national surveillance systems. Managed personnel access control and document personnel changes regarding access to various areas.

  • NOC Operator

    Conecta Redes y Servicios S.A. · 2024 — 2024
    Provided technical customer support with various tools to resolve connectivity issues. Continuously monitored technological services to ensure customer experience quality. Diagnosed and resolved network issues while configuring and inspecting equipment from Cisco, Microtik, and Huawei.

  • Monitoring Operator

    Brinks Bolivia S.A. · 2018 — 2024
    Tracked and reported compliance with internal procedures to ensure optimal system monitoring. Managed camera systems, alarms, and satellite tracking for armored vehicles. Assisted in information security through vulnerability scanning, server updates, and system failure support. Handled security devices including Sargent locks, GPS devices, and remote control panels.

  • IT Assistant

    Universidad Privada Franz Tamayo S.A. · 2014 — 2017
    Installed and maintained projectors and computer equipment. Managed planning for computer equipment maintenance, installed office software, and provided technical support for students and faculty. Set up networks and structured cabling. Administered proxy servers and handled sound consoles during events.

  • Computing Teacher

    Gobierno Autónomo Municipal de La Guardia · 2013 — 2013
    Trained users at various levels in operating systems such as Windows XP and Seven, along with Office applications. Developed teaching materials for classes.

  • Computer Center Supervisor

    Universidad Nur · 2008 — 2011
    Diagnosed and repaired computer equipment, installed software, and provided support for faculty. Calibrated projectors and reported on computing equipment inventory. Assisted academic, administrative users, and students.

  • Computer Technician

    Orbital PC · 2007 — 2007
    Assembled computers. Managed inventory control. Delivered equipment and accessories to clients.

Skills & Expertise

ZendeskCall CenterCybersecurity SpecialistIT and NetworkingData Entry Specialist

Education

  • Expert in Electronic Security
    Universidad Autónoma Gabriel René Moreno (UAGRM) · — — 2025
  • Cameras Security & Surveillance
    Universidad Autónoma Gabriel René Moreno (UAGRM) · — — 2025
  • Access Control & Security Alarms
    Universidad Autónoma Gabriel René Moreno (UAGRM) · — — 2025
  • Maintenance and Repair of Printers
    Universidad Autónoma Gabriel René Moreno (UAGRM) · 2024 — 2024
  • Technician in Optical Fiber Networks FTTH & GPON
    Academia – Redes - Telecomunicaciones (REDESTEL) · 2023 — 2023
  • Graphic Design (Technician)
    Instituto Nacional de Formación y Capacitación Laboral (INFOCAL) · 2020 — 2020
  • Programming in Android
    Universidad Autónoma Gabriel René Moreno (UAGRM) · 2015 — 2015
  • Engineering in Systems
    Universidad NUR · — — 2010
  • Maintenance and Repair of Computers (Higher Technician)
    Instituto Nacional de Formación y Capacitación Laboral (INFOCAL) · 2005 — 2005
  • Engineering in Networks and Telecommunications
    Universidad Privada Domingo Savio (UPDS)

Interested in this professional?

Sign in as an employer to save this profile or invite Julio A. to a job.

Sign in as an employer