Julio D.

Oversaw daily operations and ensured that cross-functional projects including course production, launches, and marketing stayed on schedule from planning through delivery. Developed and executed the email marketing strategy to support course launches and foster audience growth. Led the implementation of technology and automation, utilizing AI-assisted development to design, construct, and launch production marketing sites and landing pages independently. Created standard operating procedures and workflow documentation to aid in execution consistency and scalability. Managed over 20 workflows daily across departments, which resulted in a 35% reduction in escalations through detailed process documentation and team training. Developed an automated reporting dashboard within Monday.com to consolidate real-time key performance indicators, allowing leadership to enhance decision-making speed by three times. Improved document turnaround time by 28% through standardized SOPs and workflow templates. Coordinated executive calendars and strategic initiatives, successfully managing over 50 monthly meetings with a 98% on-time completion rate. Directed more than 25 multi-channel campaigns across eight accounts, contributing to an annual revenue of $2.1M at an average client ROI of 450%. Increased a major client account from $70K to $1M in seven months through dynamic pricing strategies, spend optimization, and a 62% conversion lift. Established a HubSpot and Monday.com workflow that decreased campaign launch time by 25% and minimized coordination errors by 40%.

Provided operational support to the Director of Operations, contributing to project management and operational flow within the organization.

Managed digital marketing projects, ensuring alignment with client objectives and supporting campaign execution. Collaborated with teams to enhance project outcomes through systematic management and coordination.

Delivered executive support for a portfolio of over 200 properties, which included managing calendars, coordinating board meetings, and assisting with strategic initiatives while maintaining strict adherence to deadlines. Developed operational systems in Monday.com to automate workflows and guest communication, resulting in a 42% improvement in response times and enhancing guest satisfaction from 4.1 to 4.7 out of 5. Optimized reporting processes to save $120K annually and improved booking efficiency by 33%.