Julio C.
Senior Telecom Service Delivery Manager
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Julio R. is a seasoned Service Delivery Manager with extensive experience in the Telecommunications and IT industries, directing large-scale operations and infrastructure projects globally. Holding key positions in companies like Services in Partnership and Vivo/V.tal, Julio has skillfully managed cross-functional teams of over 25 professionals, ensuring efficient execution of telecom projects such as B2B, FTTH, and Cloud solutions while adhering to strict budgets and timelines. His tenure at TIVIT saw him handle multi-million dollar budgets, negotiating contracts that boosted revenue by 10% annually and consistently achieving SLA targets in LATAM. An adept leader, Julio has orchestrated operations for ENEL BR/LATAM and optimized processes reducing resolution time by 25%. Julio's expertise spans Data Centers, Infrastructure Management, and Project Management. With a foundation in Computer Science and a Postgraduate degree in Control and Automation Engineering, he backs his technical acumen with certifications in Cybersecurity, 5G technology, and Project Management.
Experience
Manager
Services in Partnership · 2024 — PresentDirected cross-functional teams exceeding 25 members in the IT infrastructure and telecom project delivery, ensuring alignment with client objectives while adhering to project timelines. Managed project schedules and budgets of $2M, while focusing on operational efficiency in areas such as IT/ITSM Operations Management, Data Center, NOC, IoT, O&M, SaaS, Cloud, Telecommunications, and Infrastructure.Manager
Vivo/V.tal · 2022 — 2024Oversaw project management services with a technical and administrative workforce of over 30 members, including planning and strategizing operations for B2B, FTTH, Fiber OSP, ISP, CDOE, and PTO projects. Managed all aspects including schedules, budgets, logistics, and documentation while monitoring activity execution to ensure high-quality service delivery.Service Delivery Manager
TIVIT · 2020 — 2022Handled annual budgets exceeding $3M and engaged in contract negotiations, supporting company revenue growth. Successfully managed the end-to-end delivery of over 20 large-scale IT/Telecom projects across LATAM while ensuring compliance with contractual requirements and exceeding SLAs. Led incident management and change management efforts, aiming for customer satisfaction and continuous improvement.Manager
Oi/Rede Conecta · 2018 — 2020Led technical and operational teams of over 40 members, achieving operational excellence with improved service uptime. Managed multiple projects focused on FTTH, fiber optics, and related services by overseeing budgets, logistics, and execution strategies.Coordinator
CITINOVA · 2017 — 2018Coordinated technical and administrative project activities, facilitating execution and communication with stakeholders. Managed projects focused on Smart City initiatives and software solutions, including public network development and innovative technologies such as LPWA and IoT.Manager
Moda Shoes Brasil · 2010 — 2017Managed commercial operations and administrative processes, overseeing planning and performance evaluation. Handled strategy implementation across sales, marketing, and advertising services for the fashion and beauty sectors.Coordinator
Siemens/Alcatel · 1991 — 2009Coordinated telecom projects, including network implementations and management systems. Led project phases from analysis to optimization, focused on optical networks and related technologies while ensuring compliance with operational standards.
Skills & Expertise
Education
- Postgraduate in Control and Automation EngineeringUniversidade Anhanguera · 2020 — Present
- Bachelor's Degree in Computer ScienceUniversidade Positivo · 1992 — 1995
- Electronic TechnicianCEFET-PR · 1986 — 1989
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