Julius L.
Senior Operations Manager
Open to offersNew to PlatformAbout
Julius L. is a seasoned Team Manager with over a decade of leadership experience in customer service, sales, and operations, impacting international and local markets. Throughout his career, he has excelled in roles such as Senior Team Leader at Outsource Access Inc. and Operations Manager at Foundever Cebu, where his proficiency in Performance Management and Process Improvement has consistently driven exceptional results. With a strong background in KPI-driven environments, Julius has effectively led customer service and virtual assistant teams, significantly reducing attrition and enhancing customer satisfaction through targeted coaching and management strategies. He has mastered tools like Hubspot, Salesforce, and Google Analytics, enabling him to optimize processes and achieve business objectives. Julius holds a BS in Commerce from Salazar Institute of Technology, Cebu, and continues to develop future leaders by focusing on structured coaching and career development plans.
Experience
Senior Team Leader
Outsource Access Inc. · 2023 — PresentManaged the daily operations of a customer service team, ensuring the achievement of KPI targets and promoting a culture of engagement and performance.Operations Manager
Foundever Cebu (Sykes) · 2023 — 2023Oversaw operational processes to enhance customer service delivery and streamline team performance.Senior Team Manager
Alorica Cebu · 2021 — 2023Led a team of virtual assistants, focusing on coaching and achieving compliance with quality and productivity KPIs.Team Manager
iBex Bohol · 2019 — 2021Directed team operations aimed at improving customer satisfaction and employee retention through engagement initiatives.Senior Publishing/Marketing Consultant
Authors Solution Phils. Inc · 2016 — 2019Provided consulting services in publishing and marketing, focusing on client engagement and satisfaction.Key Account Sales Manager
Whiteheart Toys LLC, Dubai UAE · 2009 — 2016Managed key account sales strategies to drive revenue growth and enhance client relationships in the toy industry.Team Leader (Call Center Supervisor)
Prime Contact Solutions · 2006 — 2009Supervised call center operations with a focus on performance management and team development strategies.Outbound Sales Representative
Blue Blade Interactive LLC · 2004 — 2006Executed outbound sales strategies to generate leads and engage potential customers.
Skills & Expertise
Education
- BS in Commerce (Graduate)Salazar Institute of Technology, Cebu · — — 2004
Interested in this professional?
Sign in as an employer to save this profile or invite Julius L. to a job.
Sign in as an employer