Julius G.
Mid-Level Manager Law Enforcement Operations
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Julius G. is an accomplished Cluster Team Manager with extensive experience in driving high-yield performance across various domains, including Snapchat Law Enforcement Operations, financial debt collection workflows, and customer support. His strategic leadership in Accenture, Inc. spanned roles such as Pioneer Team Lead for Snapchat Law Enforcement Operations and Project Mobius Cable Care, where he directed daily production operations for legal preservation teams, ensuring compliance with global objectives. Julius demonstrated his dynamic leadership capabilities by managing multi-cluster back-office teams, optimizing data entry workflows, and refining account remediation strategies, which contributed to exceeding client SLAs and earning distinctions like Best Team Manager of the Year. He is adept in performance governance, operational agility, and stakeholder alignment, making significant contributions to organizational excellence. Julius holds a background in Computer Science from AMA Learning Center, Manila.
Experience
Pioneer Team Lead – Snapchat Law Enforcement Operations
Accenture, Inc. · 2025 — 2026Oversaw daily operational activities for a specialized legal preservation team, ensuring compliance with global legal objectives regarding data custody and time-sensitive account preservation. Actively monitored team queues, set production expectations, and performed regular data-integrity assessments, providing operational feedback to streamline process management under strict turnaround SLAs.Cluster Point of Contact (POC) – Project VMB Order Entry & Management
Accenture, Inc. · 2024 — 2025Managed back-office teams across multiple clusters focused on contract encoding, order validation, and data entry. Served as the main point of contact for loaned resources while establishing operational targets for processing speed and accuracy, implementing training and troubleshooting support to address processing issues.Agile Team Lead – Project F1
Accenture, Inc. · 2024 — 2024Led a team of digital customer service representatives handling real-time chat interactions for sports fans during peak championship events. Adjusted response timelines, analyzed resolution rates against service metrics, and provided ongoing coaching to agents to improve customer escalation resolution and enhance user experience ratings.Team Manager – Project Mobius Cable Care (Collections)
Accenture, Inc. · 2023 — 2024Managed strategies for account remediation and collections focusing on cable services, tracking daily performance metrics and aligning billing systems to support revenue recovery. Guided agents in handling customer payment discussions and complex financial negotiations to optimize recovery efforts while maintaining healthy client relationships.Team Manager – Project Blaze Mobile Care & Customer Care
Accenture, Inc. · 2012 — 2012Directed a frontline support and technical diagnostics cluster with emphasis on enhancing customer experience, subscriber retention, and queue efficiency. Organized performance review schedules and developed training models to keep operational output aligned with evolving technology and product releases.Team Manager
Horizon Blue Cross Blue Shield, APAC Inc. · 2010 — 2012Led provider relations support, assisting medical facilities and professionals with account navigation, claims processing, and billing discrepancies. Implemented strict HIPAA compliance checks in internal processing, collaborating with other departments to significantly reduce the frequency of medical claim exceptions.
Skills & Expertise
Education
- Computer ScienceAMA Learning Center, Manila