Julius Y.
Senior Operations Coordinator
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About
Julius G. is an experienced administrative and operations professional with over 10 years of expertise in the BPO industry, specializing in team support, documentation management, and cross-departmental communication. At Accenture Inc., he held progressively responsible positions including Senior Instructor Analyst, Operations Team Lead, Instructor Analyst, and Media Review Analyst. Julius G. coordinated global training schedules and managed communication across multiple teams and time zones, consistently providing calendar management, meeting coordination, and detailed reporting. His proficiency with Microsoft Teams, Microsoft Outlook, Google Workspace, BlueJeans, and internal CRM systems enabled effective training documentation and operational updates. Julius G. also supported onboarding activities, workflow tracking, and digital content review, ensuring compliance with internal standards throughout his tenure in business process outsourcing operations.
Experience
Senior Instructor Analyst
Accenture Inc. · 2023 — 2025Administered and coordinated support for global training programs and liaised with internal stakeholders. Organized training schedules, meetings, and stakeholder sessions across various teams and time zones. Ensured effective communication with internal stakeholders for alignment on training schedules and operational updates. Managed training documentation, reports, and knowledge resources utilized by operations teams. Compiled performance summaries and reports to assist in training evaluations and discussions. Aided in project coordination for learning initiatives and operational updates.Operations Team Lead
Accenture Inc. · 2021 — 2023Oversaw daily operational tasks and facilitated communication between leadership and team members. Organized team schedules, task assignments, and coordinated overall workflow. Developed operational reports and updates for leadership on team performance and productivity metrics. Managed internal communication and collaboration across multiple teams and departments. Assisted with the onboarding process for new employees, focusing on documentation and orientation. Addressed operational issues and worked with leadership and support teams to coordinate solutions.Instructor Analyst
Accenture Inc. · 2016 — 2021Conducted training programs while supporting both operational and administrative aspects of training logistics. Scheduled and organized training sessions for new hires and existing staff. Maintained training records, including attendance and learning progress documentation. Communicated with operations teams regarding the readiness for training and updates to scheduling. Contributed to the onboarding coordination process for newly hired employees.Media Review Analyst
Accenture Inc. · 2014 — 2016Assessed digital content for compliance with established platform standards and company guidelines. Ensured high accuracy and productivity in managing large volumes of digital media work. Reported complex or sensitive cases following internal escalation processes.
Skills & Expertise
Education
- Bachelor of Science in Business AdministrationUniversity of Makati
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