Julius D.

Julius A. is a seasoned Customer Service Specialist with an impressive record of enhancing service quality and consistently meeting key performance metrics in CSAT, sales, and FCR. At Cognizant Solutions Technology Inc., he served as a Process Executive, providing vital support to managers and associates across the USA and Canada, particularly in transitioning to new SaaS mobile applications and managing order-taking and customer relations for retail clients like Papa John's Pizza and Dollar Tree Inc. During his tenure at BrandlinkPH, Julius was responsible for technical support and sales advisory for Ecoflow generators. Furthermore, his role at IQOR SM Clark involved comprehensive customer service for T-Mobile, dealing with internet and outbound sales as well as resolving escalated issues efficiently. His earlier experience includes technical support and upselling at Sitel Tarlac for HP printers and providing exceptional service for AT&T at Sutherland Clark, where he managed billing complaints and technical support. Julius’s career started with Alorica, contributing to T-Mobile as a pilot team member. With a solid foundation in resolving conflicts and technical skills, he ensures exceptional customer engagement in telecommunications and retail sectors.