Julius C.
Senior CPQ & Contract Specialist
Open to offersNew to PlatformAbout
Julius C. is a highly skilled Deal Desk, CPQ, and Technical Support Specialist with over seven years of experience in sectors such as Google Cloud, Workspace, telecom provisioning, and BPO operations. At HCLTech, he has demonstrated proven expertise in managing contracts for Google Cloud Platform, developing quotes using CPQ tools, and ensuring deal compliance. Julius's role also involved troubleshooting GCLM issues and executing documents through DocuSign. His prior experience includes serving as a Google Workspace & Chrome Order Management Specialist at HCLTech, where he handled order validation and resolved billing disputes. As a Google Product Expert at Concentrix, he managed support for Google One products. His technical prowess extends to telecom and network support, as shown during his tenure at SYKES Philippines, where he focused on service activation and testing. With a Bachelor's degree in Information Technology from AMA Computer College in Makati, he is equipped with skills in contract management, CPQ configuration, network troubleshooting, and customer support.
Experience
Deal Desk / CPQ & Contract Specialist
HCLTech · 2022 — PresentManaged the preparation and oversight of customer contracts for Google Cloud Platform, including crafting agreements, pricing addenda, and subscription terms. Configured and aligned quotes with CPQ tools to ensure deal compliance and accurate pricing. Assisted in contract revisions, redlining, and workflows, while also initiating DocuSign processes.Google Product Expert Specialist
Concentrix · 2020 — 2022Provided support via chat and email for Google One products and additional Google services. Conducted troubleshooting for undocumented products, applying effective problem-solving skills. Ensured high customer satisfaction by delivering assistance promptly and professionally, and documented resolutions for new product issues to enhance internal support.Telecom Provisioning / Network Support Specialist
SYKES Philippines · 2014 — 2018Validated incoming service orders and coordinated with teams and field technicians to implement telecom circuit provisioning in accordance with SLA. Conducted testing, activation, and troubleshooting for Ethernet and network connections. Performed checks on connectivity and routing for critical customer applications, diagnosing and resolving technical challenges for successful service activation.Google Workspace & Chrome Order Management Specialist
HCLTechHandled case management and order validation for Google Workspace and Google Chrome Enterprise. Processed and booked product orders for provisioning and service activation, while resolving billing disputes through proper credit and adjustment procedures. Collaborated with teams in provisioning, billing, and engineering to guarantee accurate order processing.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologyAMA Computer College · 1999 — 2002