Jun
Mid-Level IT Support Specialist
Open to offersNew to PlatformAbout
Jun S. is an experienced L2 IT Support Specialist, with over four years of expertise in technical support, particularly in resolving complex hardware, software, network, and POS-related issues. Educated in Computer Programming from Consolacion Community College, Jun has developed a strong foundation in system maintenance and troubleshooting. His role at Gaisano since 2022 involves providing comprehensive technical support for company computers, printers, and network-related concerns, alongside installing, configuring, and maintaining essential hardware and software. Jun is known for his proficiency in Windows OS Support, user account management, and remote desktop support, ensuring seamless IT operations and swift resolution of escalated technical issues.
Experience
L2 IT Support Specialist
Gaisano · 2022 — PresentDelivered technical support for computers, printers, POS systems, and various network-related issues. Installed and configured hardware and software to facilitate daily operations. Addressed system and internet problems to enhance productivity and minimize downtime. Offered assistance to employees through both onsite and remote support. Controlled user account management, executed software updates, and performed system maintenance. Responded to technical inquiries and provided prompt IT assistance to staff. Supported Windows operating systems along with office applications and conducted basic network troubleshooting. Ensured operational efficiency by maintaining and repairing computer equipment.
Skills & Expertise
Education
- BSIT - Major in Computer ProgrammingConsolacion Community College · 2019 — 2020