Jun M.

Jun mark A. is a skilled Sr. Customer Care Associate with a robust nine-year track record in effectively resolving complex customer inquiries, fostering strong customer relationships, and enhancing brand loyalty. He has made significant contributions in various settings such as premier health solutions and FUSION BPO CEBU. From 2022 to 2024, Jun mark worked at Fusion BPO Cebu where he was tasked with identifying customer needs and delivering precise solutions to customer queries via phone and email, cultivating ongoing professional relationships and safeguarding client confidentiality. His role further extended to cold calling and lead generation, a responsibility he carried through multiple roles, including that of a Virtual Assistant and Lead Generator, within industries like real estate and insurance. At Teleperformance/JPMorgan Chase from 2019 to 2022, he was part of the Disputes team, skillfully handling customer claims and ensuring precise resolution of billing errors and fraud cases. His proficiency in critical thinking, problem solving, and leadership underpins his capacity to manage demanding situations with composure and precision.