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Jun K. — Mid-Level Software QA Engineer from Philippines

Jun K.

Mid-Level Software QA Engineer

Philippines 3-6 years
Open to offersNew to Platform
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About

Jun K. is an experienced Customer Service Representative based in Davao City with a Bachelor of Science in Information Technology from Central Mindanao University. With a track record in customer service and technical support, Jun has contributed to the e-commerce logistics industry at Awesome OS by delivering prompt and professional support, managing subscriptions, processing refunds, and resolving billing discrepancies. At Concentrix, Jun advanced to a Level 3 Technical Support Professional, providing expert troubleshooting for LAN/WAN issues, device setups, and complex configurations. Additionally, Jun has worked as a Software QA Engineer for companies such as Awesome OS, Caspio, CAI, and Ingenuity Software, focusing on defect management via Jira, test planning, and cross-functional collaboration. Key proficiencies include CRM Software (Zendesk), comprehensive software testing, and detailed documentation in high-paced technology environments.

Experience

  • Customer Care Specialist

    Awesome OS · 2018 — 2019
    Delivered professional and prompt customer support for an e-commerce logistics platform. Addressed inquiries on order statuses by tracking shipments and verifying order details. Assisted customers with subscription management tasks such as upgrades, downgrades, cancellations, and renewals. Managed refunds, replacements, and billing discrepancies according to company policies. Ensured customer satisfaction by updating and modifying orders accurately. Utilized various internal systems to retrieve order history, payment details, and shipping information. Accurately documented customer interactions and resolutions.

  • Technical Support Professional Level 3

    Concentrix · 2014 — 2018
    Resolved LAN/WAN connectivity issues, firmware challenges, and hardware failures. Supported customers in setting up new and existing devices. Provided guidance through intricate configurations in straightforward, non-technical terms. Managed escalated issues from Level 1 and Level 2 technical support teams. Recorded critical information about customer devices and reported issues effectively. Ensured continuity for returning customers by reviewing previous call details and ongoing concerns. Conducted thorough investigations to address rare and complex technical issues.

Skills & Expertise

QA EngineerCustomer SupportCustomer ServiceCustomer Service RepresentativeCustomer Service and Admin Support

Education

  • Bachelor of Science in Information Technology
    Central Mindanao University · 2009 — 2013

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