Jun M.
Senior Virtual Assistant
Open to offersNew to PlatformAbout
Jun Mark P. is an accomplished Virtual Assistant and operations support professional with over 7 years of experience in property management, customer service, travel support, and team leadership. Based in Bacolod City, Philippines, he has demonstrated proficiency in remote administrative support and client management. At Global Strategic, Jun Mark excels as a Property Manager, efficiently handling homeowner inquiries and maintaining organized case records. He leads proactive follow-ups and prepares client business reports. Previously, he was a Team Leader at Ubiquity Global Services, where he managed a customer service team, overseeing performance trends and delivering strategic coaching to enhance service quality. His role involved conducting performance reviews and managing team dynamics to ensure excellent service delivery. As a Customer Service Representative with Teleperformance Philippines, he specialized in reservation management and travel bookings using platforms like Sabre and Amadeus, ensuring precise travel coordination. Additionally, he has a strong background in using tools such as Zendesk, Salesforce, and Slack, and holds a Bachelor of Arts in English Language.
Experience
Property Manager
GLOBAL STRATEGIC · 2025 — PresentAddress homeowner inquiries through email, chat, and phone, resolving common concerns while directing complex issues to the appropriate team. Triage matters related to maintenance, leasing, billing, and accounts; accurately document cases and maintain organized records using property management systems. Coordinate follow-ups regarding approvals, maintenance updates, billing issues, and outstanding requests to ensure progress toward resolution. Compile and submit weekly business reports for clients, summarizing operational updates and activities.Team Leader
UBIQUITY GLOBAL SERVICES · 2024 — 2025Oversee a customer service team to meet daily and monthly performance expectations while ensuring adherence to quality and processes. Examine case, quality, and productivity data to uncover performance trends and identify coaching opportunities. Provide individualized coaching and performance feedback to enhance service quality, productivity, and team member performance. Conduct business reviews and performance discussions with management using team data and operational results. Handle escalations and daily team coordination to guarantee consistent service delivery and timely problem resolution.Customer Service Representative
TELEPERFORMANCE PHILIPPINES · 2020 — 2023Manage hotel reservations, guest requests, and travel-related inquiries in a remote support capacity. Facilitate flight inquiries and travel bookings utilizing Sabre and Amadeus GDS platforms, while ensuring reservation records are accurate. Collaborate with customers across hospitality and travel workflows, emphasizing accuracy, responsiveness, and continuity of service.Customer Service Representative
PANASIATIC SOLUTIONS · 2018 — 2020Address service inquiries, process orders and account updates, and escalate complex issues as necessary. Maintain precise customer records and aid in retention through responsive communication and structured problem-solving.
Skills & Expertise
Education
- Bachelor of Arts in English LanguageCarlos Hilado Memorial State University · 2022 — 2026
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