Junamarie A.

Junamarie D. is an experienced Customer Service Representative with a solid five-year background in the BPO industry, focusing on sales, billing, and technical support accounts. Her recent role at Sutherland involves delivering billing support and sales assistance, consistently meeting sales quotas and fostering customer loyalty for clients in Davao City. At Concentrix, Junamarie handled the Xerox account, providing hybrid technical support across phone, chat, and email, efficiently resolving customer issues and improving resolution times. She also served at VXI Global Holdings, supporting Uber and Comcast customers with complex billing and technical inquiries, while achieving high performance metrics. Earlier, Junamarie worked in healthcare finance at Bayugan City Doctors Hospital, managing billing, cashiering, and accounting functions, and completed an on-the-job training in banking operations at EasWest Rural Bank. Her proficiency in CRM systems, Microsoft Office, and data entry supports her dependable performance across business process outsourcing, telecom, technology, and healthcare industries.