June
Senior BPO Team Leader
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June B. is a results-driven leader in the BPO industry with over 8 years of experience, specializing in customer service, collections, medical record retrieval, and technical support operations. She has honed her skills in team leadership and performance management, particularly in fast-paced environments. Currently serving as a Cluster Lead at Visaya KPO, she oversees a team within the Medical Record Retrieval account, driving operational strategies to meet client expectations. Her focus on accountability and collaboration ensures productivity aligns with business goals. Prior to this, as a Team Leader, she managed collections and medical record retrieval teams, successfully enhancing client satisfaction through strategic action plans. Her previous tenure as Operations Supervisor at The Results CX involved supervising customer service and technical support teams, emphasizing efficiency and employee development. June holds an Associate Degree in Hotel Management from Salazar Colleges of Science and Institute of Technology.
Experience
Cluster Lead – Medical Record Retrieval Account
Visaya KPO · 2024 — PresentLead a team of 5–7 leaders for the Medical Record Retrieval account while driving operational strategies to achieve client expectations and performance objectives. Monitor KPIs, team productivity, and account performance while implementing process improvements and fostering a culture of accountability and continuous learning.Team Leader – Collections & Medical Record Retrieval
Visaya KPO · 2021 — PresentManaged daily operations for collections and medical record retrieval, developing action plans and performance strategies aimed at enhancing productivity and client satisfaction. Conducted coaching sessions and performance evaluations and collaborated with leadership to ensure operational targets were met.Operations Supervisor – Customer Service & Technical Support
The Results CX · 2017 — 2021Supervised teams in customer service and technical support within a dynamic BPO environment. Tracked operational performance, implementing strategies to boost efficiency while motivating teams to meet service level expectations and KPIs. Supported employee development through coaching and performance management.Customer Service Representative – Telecommunications Account
The Results Companies · 2014 — 2016Provided high-quality customer service and technical assistance to customers in the telecommunications sector, efficiently resolving concerns while maintaining strong customer satisfaction scores. Demonstrated effective communication and problem-solving skills.
Skills & Expertise
Education
- Associate Degree in Hotel ManagementSalazar Colleges of Science and Institute of Technology · 2009 — 2011
- Secondary EducationBantayan Southern Institute, Bantayan · — — 2008
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