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Junifer V. — Mid-Level Customer Service Representative from Philippines

Junifer V.

Mid-Level Customer Service Representative

Philippines 2-3 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Junifer Y. brings extensive experience in customer service, technical support, and appointment setting across business process outsourcing and healthcare insurance industries. His background includes roles as a Technical Support Representative handling the Comcast account at Teleperformance, Customer Care Ambassador for Support Zebra’s Onyx account, and Customer Representative for both WrupUp and Inspiro’s 1800 Flowers account, with exposure to both office and work-from-home environments. From 2021 to 2025, he specialized as a Cold Caller/Appointment Setter with Versatel Health Care Insurance and various personal clients, managing outreach and client communications. Throughout his career, Junifer Y. has applied strong problem solving, multi-tasking, and time management abilities to deliver effective support and solutions for diverse customer needs.

Experience

  • Cold Caller/ Appointment setter/ CS

    Personal Clients · 2023 — 2025
    Performed cold calling and customer service tasks for various companies and campaigns in a work-from-home setup.
  • Customer Representative

    Inspiro · 2020 — 2021
    Handled customer service interactions for the 1800 Flowers Account in a work-from-home setup.
  • Cold Caller/ Appointment setter

    Versatel Health Care Insurance · 2021 — 2021
    Conducted cold calling and set appointments within the health care insurance sector.
  • Customer Representative

    WrupUp · 2019 — 2020
    Facilitated customer interactions and provided assistance for a non-voice account.
  • Customer Care Ambassador

    Support Zebra · 2017 — 2018
    Engaged with customers and addressed inquiries for the Onyx Account.
  • Technical Support Representative

    Teleperformance · 2016 — 2017
    Provided technical assistance and support for the Comcast Account.

Skills & Expertise

Education

  • Bachelor’s Degree in Theology
    Presbyterian Theological Seminary of Dumaguete · — — 2013

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