Junnald D.

Junnald F., based in Pinagbuhatan, Pasig City, Philippines, is a seasoned Customer Service Professional with over eight years of experience thriving in the dynamic BPO industry. His expertise encompasses email, chat, and voice support across various sectors, including healthcare, billing, logistics, and technical support. Junnald has demonstrated adeptness in resolving intricate customer issues, managing escalations, and consistently delivering superior service that meets stringent KPI, SLA, and CSAT targets. He is skilled in claims processing, insurance verification, and upholding HIPAA compliance regulations. His proficiency with CRM tools such as Salesforce, Zendesk, and Freshdesk, combined with his capability in technical troubleshooting and cross-functional coordination, highlights his comprehensive approach to client support. Through his roles at companies like iSupport Worldwide and Tata Consultancy Services, he has proven his capacity to handle escalations, resolve billing disputes, and maintain high customer satisfaction. Junnald holds a Bachelor’s degree in Business Administration with a focus on Computer Science from Jose Rizal University.