Junrick M.
Mid-Level Digital Content Moderator
Open to offersNew to PlatformAbout
Junrick M. is an adaptable professional with experience in customer relations and digital safety across telecommunications and digital services industries. At Telus Digital Philippines, he worked as a Customer Service Representative / Technical Support, acting as the primary contact for users facing service outages, hardware malfunctions, and network syncing errors while ensuring clear communication and accurate documentation to enhance customer experience. At Accenture, he held the role of Content Moderator, focusing on high-volume digital content review, precise data entry, and the enforcement of online community guidelines. Demonstrating a 96% accuracy rate, Junrick consistently applied his proficiency in Python for workflow automation, as well as skilled navigation of complex CRM systems, ensuring a secure and positive platform experience. His knowledge extends to deepfake and synthetic media detection, supporting online safety within dynamic digital environments.
Experience
Content Moderator
Accenture · 2022 — 2026Engaged in data entry, digital content moderation, and technical troubleshooting. Maintained high accuracy standards in a demanding environment while employing Python for workflow automation. Navigated complex CRM systems to enforce community guidelines, leveraging knowledge of digital trends and cultural aspects to ensure a safe online environment.Customer Service Representative / Technical Support
Telus Digital Philippines · 2016 — 2022Served as the main contact for customers facing service outages, hardware issues, and network synchronization problems. Utilized strong active listening and professional communication skills to simplify complex technical information for users across various levels of expertise. Handled high-pressure scenarios effectively, addressing customer frustrations by acknowledging their issues, providing clear resolution timelines, and documenting account histories to avert future problems.
Skills & Expertise
Education
- TertiaryNew Era University · 2015 — 2019
- SecondaryNational College of Business and Arts · 2011 — 2015
- PrimaryThe Steppingstone Academe of Child Development · 2005 — 2011
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