Jurel P.

Jurel P. is a motivated IT Professional with a diploma in Computer Engineering Technology from CITE Technical Institute, Inc., and nearly a year of practical experience in technical support and infrastructure maintenance. He has developed a strong proficiency in Active Directory, network troubleshooting, and hardware deployment through his role as an IT Support specialist at AMTI. Jurel effectively utilized the Tech X Site for ticketing and incident management, ensuring user requests were resolved within set timelines. His technical acumen extends to system deployment, where he performed computer reimaging using Red Rescue and Clonezilla. Additionally, Jurel managed VPN troubleshooting with AnyConnect, OpenVPN, and Warp, and administered Active Directory tasks. With skills in identity management, remote support via AnyDesk and TeamViewer, and IT inventory management, he maintained accurate hardware and software records. Jurel's capability in handling infrastructure, software, and web development tools positions him as an adept service desk engineer.