Post a Job Free
2 viewsTalent
Jurville A. — Mid-Level Customer Service Account Associate from Philippines

Jurville A.

Mid-Level Customer Service Account Associate

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
Video Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
Hidden

About

Jurville A. is an experienced professional with a career spanning various sectors in the Hospitality and Customer Service industries. Currently serving as an Account Associate II at VXI Holdings in Davao City, she plays a vital role in maintaining customer accounts and enhancing client satisfaction through assistance with billing and account changes. Before this, Jurville honed her service skills aboard cruise ships like Marella Discovery 1, navigating the food and beverage sector across Asia, the Middle East, and Europe. Her extensive experience in the hotel industry includes leading restaurant teams at the Crowne Plaza Hotel in Abu Dhabi and fulfilling responsibilities as a front desk receptionist at Royale House Travel Inn and Suites. With a degree in Tourism and Hotel Management from Assumption College of Davao, she brings strong communication and leadership skills to the table, alongside her proficiency in food service and computer literacy.

Experience

  • Account Associate II

    VXI Holdings PH-Davao City · 2022 — Present
    Engaged with customers to ensure their account information is current. Assisted with billing queries, account modifications, and adjustments to existing orders. Communicated with customers through chat and call to provide better deals and savings.

  • Assistant Waitress

    Marella Discovery 1 (Sailed in Asia - Middle East - Europe) · 2017 — 2019
    Supported waiters and supervisors in delivering service on a cruise ship, focusing on food and beverage.

  • Captain Waitress / Supervisor

    Spaccanapoli - Crowne Plaza Hotel Abu Dhabi · 2014 — 2017
    Oversaw restaurant service in the hotel, leading the team while ensuring quality food and beverage service to guests.

  • Waitress And Bartender

    Spaccanapoli - Crowne Plaza Hotel · 2012 — 2014
    Provided personalized service to guests, ensuring a high-quality dining experience in the restaurant.

  • Food Server/Certified Trainer

    Red Lobster · 2012 — 2014
    Served food and beverages while ensuring guests were comfortable and satisfied in the restaurant setting.

  • Front Desk Receptionist

    Royale House Travel Inn and Suites · 2012 — 2012
    Acted as the initial point of contact for clients, handling inquiries in person and over the phone while providing organizational information.

  • Receptionist

    Bluejaz Beach Resort and Waterpark · 2011 — 2012
    Managed front desk operations, offering assistance and information to guests and clients both in person and via telephone.

  • Housekeeping Attendant and F&B Attendant

    CROWN REGENCY HOTEL AND TOWERS · 2010 — 2010
    Served as an intern in housekeeping and food and beverage departments, completing assigned tasks to support hotel operations.

  • Dining Crew

    Yumchay Ventures Corporation · 2010 — 2010
    Worked as a restaurant waiter, ensuring customer satisfaction and comfort while providing service.

  • Service Crew (counter)

    Assumption College of Davao · 2007 — 2007
    Served food to students at the school canteen and maintained cleanliness after meal times.

Skills & Expertise

Call CenterCantonese (Fluent)Customer ServiceCMSAccounts Payable

Education

  • Bachelor's in Tourism/Hotel Management
    Assumption College of Davao · 2002 — 2007

Interested in this professional?

Sign in as an employer to save this profile or invite Jurville A. to a job.

Sign in as an employer