Justin A.
Mid-Level Customer Engagement Specialist
Open to offersNew to PlatformAbout
Justin A. L. is a versatile professional with a robust background in customer service and security management. He earned a Certificate in Computer Hardware and Technology from Tarlac Agricultural University between 2012 and 2014. His career commenced at Teletech Customer Care Mgmt. Phil. Inc., where he operated as an Amazon Customer Service Representative from 2017 to 2018, adeptly managing high-volume international interactions via voice, chat, and email. From 2019 to 2025, Justin led the Virtual Security/CCTV Monitoring Team at ISSM Protective Services, overseeing numerous cameras and supervising dispatchers to ensure protocol compliance. In 2025, he transitioned to various agencies like Xentrik, Wizby, and Lolly, focusing on customer engagement and revenue maximization through direct messaging. His technical prowess includes the use of platforms such as Infloww, CreatorHero, and Fansly, underscoring his strong communication, problem-solving, and leadership skills.
Experience
Chatter
Xentrik Agency · 2026 — 2026Managed high-volume direct messaging in real-time to build rapport and enhance subscriber loyalty.Chatter
Wizby Agency · 2026 — 2026Executed targeted upselling, personalized PPV messaging, and script-writing to drive sales and maximize revenue.Chatter
Lolly Agency · 2026 — 2026Engaged with customers through direct messaging, focusing on building relationships to improve subscriber retention.Virtual Security/CCTV Monitoring Team Leader
ISSM Protective Services · 2019 — 2025Oversaw hundreds of cameras at designated locations, supervising dispatchers to ensure compliance with established protocols.Amazon Customer Service Representative
Teletech Customer Care Mgmt. Phil. Inc. · 2017 — 2018Handled high-volume voice, chat, and email interactions, addressing billing, technical, and account issues for international clients.Production Crew
Monde Nissin Corp. · 2015 — 2016Managed product handling and packaging in high-volume manufacturing, implementing strict quality checks to ensure compliance and reduce defects.Production Operator/Machine Operator
NXP Semiconductors · 2014 — 2015Oversaw product handling and packaging on high-volume manufacturing lines, conducting thorough quality checks to minimize defects and ensure regulatory compliance.
Skills & Expertise
Education
- Certificate in Computer Hardware and TechnologyTarlac Agricultural University · 2012 — 2014
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