Justin D.
Mid-Level Customer Service Quality Analyst
Open to offersNew to PlatformPortfolios
About
Justin D. is an entry-level Quality Analyst and Customer Service Agent with practical experience in customer engagement, call auditing, and site performance evaluation within the business process outsourcing industry. Having worked at Sutherland Global Services, Task US Clark, and Foundever Tarlac, Justin D. managed inbound customer inquiries, resolved concerns promptly, and consistently met monthly service metrics. His roles included managing accounts in the health care sector, facilitating product and process optimization, and troubleshooting streaming applications for clients. Recognized for achieving Top Quality (February, May & June 2024) and Top Customer Service Representative (December, January & February 2023), he applies critical thinking, account troubleshooting, and analytical skills to quality management tasks. Justin D. holds undergraduate studies in Marketing Management from Tarlac State University.
Experience
Quality Analyst
Sutherland Global Services Tarlac · 2023 — 2025Conducted call audits and generated site reports regarding agent metrics. Facilitated improvements in product and process to enhance site performance.Customer Service Agent
Sutherland Global Services Tarlac · 2022 — 2023Handled inbound calls and addressed customer concerns promptly. Achieved monthly metrics goals and managed customer accounts through troubleshooting.Customer Service Agent
Foundever Tarlac · 2018 — 2020Managed customer accounts within the healthcare department and informed customers about available insurance options based on their situations.
Skills & Expertise
Education
- Bachelor of MarketingManagementTarlac State University · 2012 — 2015
Interested in this professional?
Sign in as an employer to save this profile or invite Justin D. to a job.
Sign in as an employer