Justin C.
Mid-Level Technical Support Engineer
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Justin C. is an experienced Technical Support Engineer with a Bachelor of Science in Information Technology from Cavite State University - Silang Campus. He has provided technical support and product specialization for industries including technology solutions, product distribution, customer service, and project-based implementations. At Multibiz International Corporation, he contributed to crafting technical specifications, product documentation, and technical presentations, leveraging Microsoft 365 proficiency and experience with tools like Salesforce, JIRA, Slack, Okta, Cloudflare, and Contentful. He also served clients by troubleshooting hardware issues, supporting product lifecycles, and collaborating with marketing teams. His responsibilities spanned first- and second-level support, chat-based inquiry resolution at Telrcom Solutions Inc., technical documentation, and live issue escalation at Concentix. As an Implementation Configuration Associate at Infinit-O, he managed site configurations, quality assurance, and tailored client deliverables, maintaining precise technical records throughout.
Experience
Implementation Configuration Associate (Project Based)
Infinit-O · 2025 — 2026Managed site configuration and quality assurance, focusing on building strong client relationships. Oversaw multiple implementation tasks in collaboration with internal teams to meet project completion as per client requirements. Maintained comprehensive documentation including functional requirements and configuration details. Supported clients with change management plans by creating tailored deliverables addressing their specific objectives and pain points, while updating workflows to enhance implementation efficiency and accuracy.Chat Support Representative
Telrcom Solutions Inc. · 2024 — 2025Addressed customer inquiries through live chat, ensuring the provision of clear and accurate information regarding products, services, and company policies. Responded promptly to queries, often targeting resolution or escalation within specified timeframes. Maintained accurate records of customer interactions for future reference and follow-up, ensuring data security and privacy throughout conversations.Technical Support Representative (Seasonal)
Concentix · 2025 — 2025Delivered first-level and second-level technical support to users via multiple channels including phone, email, chat, and ticketing systems. Logged, tracked, and documented all support interactions and resolutions in the ticketing system, while escalating complex issues to senior teams with detailed documentation. Adhered to standard operating procedures and utilized knowledge base articles for troubleshooting assistance.Product Specialist
Multibiz International Corporation · 2024 — 2024Prepared technical specifications for bid documents and conducted cost-benefit analyses for both the company and customers. Researched customer needs, market trends, and competitor activities. Monitored the product's lifecycle to ensure alignment with company goals and relevance in the market. Developed product documentation, training materials, and presentations for sales purposes. Collaborated with marketing teams to craft product messaging and promotional materials, while addressing technical and functional product issues with relevant teams.Technical Support Engineer
Multibiz International Corporation · 2023 — 2024Provided assistance to users with technical issues related to products, services, or systems, serving as the primary contact for troubleshooting. Updated documentation to include troubleshooting tips and best practices. Aided customers in the installation of software and hardware products while escalating unresolved technical issues to higher-level support teams. Delivered on-site support for hardware systems, including installations and repairs.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologyCavite State University - Silang Campus · 2018 — 2023
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