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Justin S. — Mid-Level Customer Service Representative from Philippines

Justin S.

Mid-Level Customer Service Representative

Philippines 2-3 years
Open to offersNew to Platform
Languages
English
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About

Justin S. is an experienced Customer Service Professional with a robust background across various industries including healthcare, gaming, and retail. At Concentrix - United Healthcare as a Healthcare Advocate, Justin expertly handled 50-80 inbound and outbound calls daily, explaining complex insurance benefits and ensuring high first-call resolution rates while maintaining strict HIPAA compliance. Previously, he contributed significantly to Sitel's EA Sports division as a Technical Support Representative, providing first-line support for hardware and software issues, enhancing player experience by resolving gameplay and connectivity problems. His earlier role at Sitel with Macy’s honed his sales transaction accuracy and customer service skills. Throughout his tenure, Justin showcased effective communication, problem-solving, and technical troubleshooting, attributes that greatly enhance customer satisfaction and operational efficiency. His technical acumen and dedication were recognized with the Best Team Leader award at Concentrix in 2024.

Experience

  • Cold Caller

    HomeExpert · 2025 — 2026
    Executed over 100 outbound calls each day to generate leads and identify potential clients. Verified interest from qualified prospects, enhancing the efficiency of lead conversion. Transferred high-quality leads to the sales team to support revenue growth.

  • Healthcare Advocate

    Concentrix - United Healthcare · 2022 — 2024
    Managed 50-80 inbound and outbound calls daily related to insurance, claims, and billing. Clarified complex healthcare benefits, including deductibles and copays. Achieved a high rate of first-call resolutions to minimize repeat inquiries, while effectively assisting customers with billing and claims issues to enhance satisfaction. Ensured strict compliance with HIPAA regulations to protect sensitive information.

  • Technical Support Representative

    Sitel - EA sports · 2016 — 2022
    Delivered first-line technical support to gamers through phone, chat, and email, addressing hardware, software, and gameplay issues. Diagnosed and troubleshot game errors and connectivity problems to ensure optimal player experiences. Escalated complex issues to higher-level teams while maintaining detailed documentation. Provided professional and timely customer service, consistently meeting response and resolution targets.

  • Customer Service Representative

    Sitel - Macys · 2013 — 2015
    Supported customers with purchases, returns, and product inquiries across various channels while processing transactions using a POS system accurately. Delivered high-quality customer service, contributing to a positive customer experience. Efficiently resolved complaints and managed issue resolution.