Justin M.
Junior IT Support Specialist
Open to offersNew to PlatformAbout
Justin M. is a dedicated IT professional with extensive experience in technical support, data analysis, and network troubleshooting. He has a solid proficiency in Microsoft Windows, Excel, Word, PowerPoint, and Snowflake, showcasing strong analytical skills to interpret technical data effectively. His career includes key roles such as Data Support at Central One, where he analyzed and maintained data records to support business processes, and Technical Support Specialist at Concentrix, where he provided customer assistance for Windows systems. In addition, Justin has contributed to effective roadside assistance at Collective Solution and offered technical support for Microsoft products at Sutherland Global Services. His educational background includes a Bachelor of Science in Information Technology from AMA Computer Learning Center. He holds a National Certificate II in Instrumentation and Control Servicing, highlighting his commitment to advancing technical expertise.
Experience
Data Support
CENTRAL ONE · 2022 — 2025Analyzed and validated data to enhance business processes and reporting while ensuring the accuracy, completeness, and consistency of data records. Generated and maintained reports for internal teams.Roadside Assistance
COLLECTIVE SOLUTION · 2021 — 2022Managed customer assistance requests, providing efficient and empathetic service. Coordinated services and provided accurate information to clients requiring help.Technical Support Specialist (Windows)
CONCENTRIX · 2019 — 2020Provided technical support specifically for Windows systems, assisting customers with troubleshooting operating system issues, system settings, and updates.Collection Agent
INNOVASIA MANPOWER SERVICES · 2018 — 2019Conducted collection calls and managed customer accounts while ensuring proper documentation and compliance with company guidelines.Technical Support (Microsoft)
SUTHERLAND GLOBAL SERVICES · 2016 — 2017Offered customer and technical support for Microsoft products, diagnosing product issues and guiding users through resolution processes.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologyAMA Computer Learning Center – ACLC College, Balanga, Bataan · 2011 — 2015
- Secondary EducationSaint Michael Thy Archangel Academy · 2007 — 2011
- Primary EducationSaint Michael Thy Archangel Academy · 2001 — 2007
Photos
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