Justine A.
Mid-Level Customer Service Representative
Open to offersNew to PlatformAbout
Justine Anne C. brings hands-on experience across finance, tax consultancy, business process outsourcing, and customer support industries. Serving at JMC Financial & Tax Consultancy Firm as an Alphalist Encoder, Justine Anne C. prepared alphalists, assisted with BIR assessments, managed tax form preparation for VAT, withholding, and income tax, performed on-site client inventory counts, and led collections for overdue accounts. Transitioning to customer service roles at Concentrix, Teletech, and Unipayment, she delivered technical support, resolved hardware and software issues, generated step-by-step solutions, and maintained high standards of customer management. With outbound sales experience at TitanX, her scope included refining outreach scripts and engaging potential leads. Her skills further extend to MS Word and Excel within real-world business operations.
Experience
Customer Service Representative
Unipayment · 2024 — 2026Conducted demonstrations for clients in need of tutorials and guidance. Assisted in enhancing the Help Center to improve customer experience. Contributed to the creation of operational manual videos as required.Outbound Specialist
TitanX · 2025 — 2025Initiated outreach to prospects and qualified leads to contribute to the sales pipeline. Continuously refined outreach scripts for approaching potential leads and personalized communication to generate interest, including sending email surveys.Customer Service Representative
Teletech · 2022 — 2024Engaged with customers to provide service support. Ensured that inquiries and issues were resolved promptly, maintaining a positive interaction throughout.Customer Service Representative II
Concentrix · 2021 — 2022Addressed technical issues associated with products and services while offering a step-by-step resolution. Provided assistance for hardware and software problems. Delivered excellent customer service consistently, ensuring immediate resolution of valid customer concerns. Maintained a friendly and calm demeanor while managing complaints.Alphalist Encoder
JMC Financial & Tax Consultancy Firm · 2018 — 2021Compiled the alphalist of clients and submitted entries to the National Office of BIR. Conducted collection activities for clients with overdue balances. Visited clients alongside a superior to provide tax assistance related to BIR assessments. Executed real-time inventory counts with clients. Prepared tax forms for VAT, withholding taxes, and ITR for clients.
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