Justine D.
Virtual Assistant
Actively lookingNew to PlatformAbout
Justine D. is a professional Virtual Assistant offering comprehensive remote support to executives and businesses. Based in Cagayan de Oro City, Philippines, she is adept at managing communications, coordinating projects, and handling administrative tasks to streamline operations. In her current role at Robbins Research International since April 2023, Justine ensures daily operational efficiency through tasks such as email management, data entry, and customer service. Her prior experience as a Customer Service Representative at Ubiquity has honed her communication and problem-solving skills, enhancing her ability to deliver exceptional customer experiences. She holds a Bachelor of Technology and Livelihood Education with a major in Industrial Arts from the University of Science and Technology of Southern Philippines and is a Licensed Professional Teacher. Justine's proficiency with tools like Zendesk, Salesforce, and MS applications, alongside her strong organizational abilities, enables her to excel in fast-paced environments.
Why hire me
Employers should hire me because I bring over 3 years of hands-on Virtual Assistant experience supporting daily operations and keeping tasks organized and on track. I have managed emails and inboxes, handled tickets and client requests, processed contracts, and worked with confidential information, helping ensure requests were addressed accurately and efficiently. My BPO experience in banking strengthened my problem-solving, communication, and customer service skills, particularly in resolving debit card concerns. I’m proficient in Salesforce, Zendesk, SharePoint, Microsoft applications, and other business platforms, and I quickly adapt to new systems. I take ownership of my work, pay close attention to detail, and consistently aim to make processes smoother and provide reliable support. I’m ready to bring these skills to a long-term role where I can contribute to the team and help the business operate more efficiently.
Experience
VIRTUAL ASSISTANT
Robbins Research International · 2023 — 2026Provided administrative support by managing tasks such as email management, data entry, customer service, and organizing documents. Handled time-sensitive responsibilities that ensured smooth daily operations, thereby enabling businesses and individuals to concentrate on core activities. Streamlined workflows and enhanced efficiency with a focus on detail and strong organizational skills.CUSTOMER SERVICE REPRESENTATIVE
Ubiquity · 2022 — 2023Addressed customer inquiries, resolved issues, and provided information about products or services, with an emphasis on creating a positive customer experience. Worked to ensure satisfaction and fostered strong customer relationships through effective communication and problem-solving abilities.INTERN TEACHER
OPOL NATIONAL SECONDARY TECHNICAL SCHOOL · 2022 — 2022Managed classroom activities and instructed students in Technical Drafting and Electronics.BATCH REPRESENTATIVE
ASSOCIATION OF RESEARCH INNOVATION AND EXTENTION SERVICES USTP-CDO · 2019 — 2022Served as batch representative for Bachelor of Technology and Livelihood Education students.
Skills & Expertise
Education
- Bachelor of Technology and Livelihood Education Major in Industrial ArtsUniversity of Science and Technology of Southern Philippines · 2018 — 2022
Photos
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