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Justine B. — Mid-Level Administrative Assistant from Philippines

Justine B.

Mid-Level Administrative Assistant

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Justine B. is an experienced Operations Assistant and Project Coordinator with a comprehensive background across multiple industries, including real estate, dental services, mortgage, and education. At ESQ Property Venturess and Builders, she excelled in resolving customer issues and coordinating project milestones. Her work involved providing administrative and logistical support, maintaining vendor relationships, and assisting with recruitment and compliance. She also served as a Virtual Assistant for Bayshore Dental Studio, where she conducted outbound marketing calls and managed appointment settings. In the area of customer service, she has experience handling queries related to taxes, insurance, and mortgages, ensuring customer satisfaction through effective communication. In retail, at Damart UK, she enhanced sales productions by managing customer accounts and facilitating order processes. As a Faculty English Teacher, Justine utilized multimedia teaching strategies to deliver engaging lessons. She holds a bachelor's degree in Secondary Education with a major in English from Polytechnic University of the Philippines and is skilled in Social Media Management, Video Editing, and Graphic Designing.

Experience

  • Customer Service Representative - Retail/Sales

    Damart - UK · 2024 — 2025
    Managed customer inquiries regarding monthly payables, supported order placement and payment processes, and arranged return collections. Contributed to improving sales production through promotional offers and ensured customer account information was accurate.
  • Virtual Assistant - Dental Appointment Setter

    Bayshore Dental Studio · 2024 — Present
    Made outbound calls to promote dental promotions, followed up on emails regarding orders and requests, and created forms for orders and inquiries. Handled customer complaints and coordinated appointment setting.
  • Operations Assistant/Project Coordinator

    ESQ Property Venturess and Builders · 2022 — 2023
    Investigated issues and developed solutions while meeting with customers to resolve concerns and build productive relationships. Maintained team focus on completing milestones and evaluated performance to implement proactive adjustments. Provided excellent customer service, managed vendor relations, prepared and filed documents, and assisted in recruitment and onboarding processes.
  • Customer Service Representative - Mortgage/Taxes/Insurance

    Teleperformance Philippines · 2022 — 2023
    Addressed customer concerns related to taxes and insurance while assisting with monthly mortgage payments. Conducted outbound calls to inform clients about payment dues and applications and supported clients with inbound calls to verify applications and account information.
  • Faculty English Teacher

    Haven of Virtue and Excellence Academy Inc. · 2021 — 2022
    Utilized multimedia strategies and technology to present information in engaging ways, prepared a comprehensive English curriculum for multiple classes, and led diverse group activities to enhance student engagement with course material. Planned dynamic lessons to foster comprehension of literary concepts.

Skills & Expertise

Education

  • BACHELORS DEGREE IN SECONDARY EDUCATION MAJOR IN ENGLISH
    Polytechnic University of the Philippines · 2015 — 2019

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