Justine M.
Mid-Level Customer Service Executive Assistant
Open to offersNew to PlatformAbout
Justine Mark B. brings 8 years of hands-on experience in customer service, executive assistance, appointment setting, and sales across sectors such as hospitality, e-commerce, and contact center operations. With tenure at organizations like Teleperformance and Alorica as a Customer Service Representative, Justine Mark B. managed order processing, delivery tracking, and upselling, while supporting medical equipment order fulfillment and appointment scheduling in executive assistant and sales associate roles, including at Truffle Shuffle. Highly proficient in Shopify, QuickBooks, Google Calendar, and Gorgias, this professional excels at email and calendar management, CRM oversight, inbound and outbound calling, and delivering quality client support in fast-paced environments. Justine Mark B. holds a Bachelor of Science in Hotel Restaurant Management.
Experience
Executive Assistant
Full Time · 2022 — 2026Oversaw email management, coordinated calendar activities, handled cold calling, and completed appointment setting tasks.Sales Associate
Truffle Shuffle · 2021 — 2022Carried out sales-related duties and performed appointment setter responsibilities within the organization.Customer Service Representative
Teleperformance · 2018 — 2021Managed sales, engaged in cold calling, delivered technical support, and utilized Quickbooks as part of customer service operations.Customer Service Representative
Alorica · 2017 — 2018Processed orders, monitored tracking, and conducted delivery upselling tasks for customers.
Skills & Expertise
Education
- Bachelor of Science Hotel Restaurant ManagementSTI · 2014 — 2017
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