Juvelyn D.

Juvelyn D. is a seasoned customer service professional with substantial experience in the logistics and travel industries, gained during her tenure at Foundever from 2023 to 2026. In the logistics domain, she demonstrated proficiency in assisting customers with shipment tracking and logistics concerns, excelling in tasks such as data entry, reporting, and data analysis to maintain compliance with company standards. Her skills extend to managing complex guest inquiries and reservations in the cruise sector, ensuring regulatory compliance through meticulous verification of travel and passenger documents. Notably, she played a mentor role, aiding new hire onboarding and process guidance, earning a Certificate of Achievement as a Mentor/SME. In the fast-food sector as a Sales Inventory Associate, Juvelyn adeptly managed inventory and supported daily sales operations. She holds a Bachelor of Science in Psychology from the University of the Visayas and is certified in areas such as Cold Calling and Machine Learning. Proficient with technologies like Excel and Microsoft Office, she effectively leverages her administrative expertise to enhance service delivery.