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Juver J. — Mid-Level E-commerce Operations and Customer Support Specialist from Philippines

Juver J.

Mid-Level E-commerce Operations and Customer Support Specialist

Philippines 1-2 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Juver J., based in Dumaguete City, Philippines, is a seasoned E-commerce Operations & Customer Support Specialist with over three years of dedicated experience in the e-commerce sector. This detail-oriented professional excels in customer service, product management, and administrative support, with a strong back-office focus. His academic background includes a Bachelor of Science in Business Administration with specialization in Financial Management from AMA University. Juver's work history showcases his expertise in handling backend operations, maintaining financial documentation, and managing product content. At Seth Media, he managed customer communications using platforms like Shopify and Gorgias, while at ECE Dumaguete, he ensured data integrity and managed content across digital systems. He also has experience with multinational environments and policies, as evidenced by his compliance work at Miller Solutions Development. Juver's technical adeptness includes proficiency in Google Sheets and Microsoft Excel, paired with exceptional attention to detail and time management skills.

Experience

  • Virtual Customer Service Representative (Chat & E-mail)

    Seth Media · 2025 — 2026
    Handled customer inquiries through email and a ticketing system (Gorgias). Assisted customers with tracking orders, processing refunds, addressing shipping issues, and answering product-related questions. Updated customer records and order information in Shopify.
  • Administrative Consultant & Article Management

    Miller Solutions Development · 2025 — 2026
    Verified, routed, and organized invoices to maintain accurate financial records. Uploaded and managed product articles and digital catalogs for various clients. Conducted administrative tasks, including data entry and record management.
  • Item Risk Reviewer & Retail Readiness

    ECE Dumaguete · 2025 — 2026
    Reviewed product listings for compliance with Walmart marketplace policies. Conducted research to verify product details, attributes, and identified issues to ensure accuracy prior to approval.
  • Data Content Associate

    Wonders Corporation · 2021 — 2025
    Managed and updated product content across client platforms, including handling live support tickets and addressing customer inquiries. Assisted in the onboarding of new processes and contributed to workflow improvement initiatives, ensuring data accuracy and consistency across digital systems.

Skills & Expertise

Shopify DeveloperE-CommerceCustomer ServiceVirtual AssistantData Entry Specialist

Education

  • Bachelor of Science in Business Administration (Financial Management)
    AMA University · 2018 — 2021

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