Juvert N.
Mid-Level Customer Service Team Leader
Open to offersNew to PlatformAbout
Juvert N. P. is a seasoned Administrative and Customer Support Professional with over five years of experience specializing in email management, client communication, and team coordination. Having honed his skills in fast-paced service environments, Juvert excels in supporting daily business operations through strategic operations support. As a Team Leader at Metrics Call Services, he leads a team of 15+ customer support specialists, ensuring high performance in a high-volume customer service setting. His expertise in preparing detailed reports using Google Sheets and facilitating meetings via Zoom and Microsoft Teams supports productivity and client satisfaction. Juvert is also skilled in utilizing platforms like Freshdesk, Gorgias, and others for customer interactions. He holds the Team Leader of the Year accolade for 2023 and consistently maintains team KPIs above 95%. Juvert seeks roles as an Executive or Administrative Assistant to leverage his skills in enhancing business efficiency.
Experience
Team Leader
Metrics Call Services · 2021 — PresentOversee the daily operations of a team of more than 15 customer support specialists within a busy customer service setting. Schedule various team activities including meetings and coaching sessions using Zoom and Microsoft Teams. Compile weekly and monthly reports with Google Sheets, monitoring KPIs related to performance and productivity. Engage with clients during business reviews to discuss issues and provide updates, ensuring alignment with service goals.Non Voice Agent
Metrics Call Services · 2020 — 2020Handle over 160 customer emails each day, ensuring adherence to quality standards and response targets that contribute to customer satisfaction. Address billing inquiries, account issues, and subscription requests through effective written communication. Manage customer interactions via platforms such as Freshdesk, Gorgias, LiveAgent, and others, and join client meetings to discuss customer feedback and service improvements.Customer Service Representative
Metrics Call Services · 2020 — 2020Respond to inbound customer inquiries, providing prompt resolutions for account issues and billing concerns. Deliver professional support while ensuring compliance with quality and customer satisfaction standards.
Skills & Expertise
Education
- Bachelor of Secondary Education Major in EnglishMandaue City College · 2024 — Present
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