Juvielyn B.
Senior Operations and Customer Support Professional
Open to offersNew to PlatformAbout
Juvielyn L., based in Pasig City, Philippines, is a seasoned Operations and Customer Support Professional with over 15 years of experience in sectors including customer service, banking operations, sales, and compliance. Her career at Citibank Business Process Solutions as a Control Execution and Remediation expert saw her ensuring stringent adherence to internal policies and regulatory frameworks. She effectively identified process gaps and implemented remediation plans while supporting audit activities with precision. Previously, at Concentrix, she excelled as a Customer Sales Professional, consistently hitting sales targets and strengthening customer relationships within the tech market for Dell Computers. Her career also includes roles in sales documentation with Eton Properties and in marketing with BPI Philam Life Insurance, where she facilitated transaction processes and supported sales initiatives. Juvielyn holds a Bachelor of Science in Office Administration from the Polytechnic University of the Philippines, underscoring her strong foundation in administrative skills.
Experience
Control Execution and Remediation
Citibank Business Process Solutions · 2015 — 2026Monitored and executed operational controls to comply with Citibank's internal policies and regulatory obligations. Identified risks and process gaps, implementing corrective measures and conducting investigations for operational issues. Supported audit and compliance efforts through meticulous documentation and reporting. Managed communication to the client by proofreading and dispatching up to 20 letters daily using Microsoft tools and Outlook. Performed data entry for client disputes through CRM tools like Eclipse and Microsoft Excel.Customer Sales Professional
Concentrix (formerly Stream Global Services Inc.) · 2011 — 2015Provided high-quality customer service while meeting sales targets for Dell Computers' warranty. Assisted customers with product inquiries, account issues, and service resolutions, fostering strong relationships that enhanced customer retention. Maintained precise customer documentation and records, including data entry for new clients using Microsoft Excel and CRM tools.Sales Documentation and Control Assistant
Eton Properties Philippines Inc. · 2010 — 2010Oversaw sales documentation, ensuring the completeness and accuracy of contracts for Eton Properties. Collaborated with sales and administrative teams to aid in processing transactions while supporting compliance and control procedures related to property sales.Marketing Associate
BPI Philam Life Insurance Inc. · 2008 — 2010Contributed to marketing and sales efforts for insurance products at BPI Philam Life Insurance. Assisted clients with inquiries about policies and requirements for documentation. Coordinated promotional activities while maintaining client records.
Skills & Expertise
Education
- Bachelor of Science in Office AdministrationPolytechnic University of the Philippines · 2003 — 2007
- Degree not specifiedPateros National High School · 1999 — 2003
- Degree not specifiedMagapua Elementary School · 1994 — 1999
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