Kadeen R.
Junior Customer Service Representative
Open to offersNew to PlatformAbout
Kadeen R., a dynamic professional from Jamaican heritage, has developed a rich tapestry of skills in customer service and technical support. With a solid educational background from Dinthill Technical High School and Linstead Primary & Junior High, she has earned recognition through various achievements, including the City & Guilds merit in Stage 3 English Reading and Writing, and a Customer Service Certificate from Heart Trust NTA. Her career has seen her shine as a Customer Service Representative, Sales Agent, and Tech Support at Alorica Call Centre, where she adeptly handled customer calls, and provided assistance in registration, troubleshooting, and technical support. Currently, she brings her expertise to Sagility as a Health Care Advocate. Kadeen's strong communication skills, computer literacy, and ability to tackle customer issues make her a valued team member. Her passion for reading, internet research, and cooking reflect her intrepid and explorative spirit.
Experience
Customer Service Rep, Sales Agent and Tech Support
Alorica Call Centre · 2022 — 2024Managed incoming customer calls, aiding in registration, email creation, and physical line signal testing. Conducted modem and filter setup along with troubleshooting for email, browser, and modem issues. Coordinated with different departments to address and resolve customer concerns while interpreting records and repair tickets. Documented customer interactions through computer terminals and escalated issues as needed.Health Care Advocate
SagilityEngaged with clients to advocate for health-related needs and provide necessary information.
Skills & Expertise
Education
- Degree not specifiedDinthill Technical High School · 2016 — 2019
- Degree not specifiedLinstead Primary & Junior High · 2008 — 2016
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