Kadian L.

Kadian L. is a seasoned Human Resources and Customer Experience professional with over five years of expertise in managing diverse personalities and enhancing team performance. Currently serving as a Human Resources Assistant at Sutherland Global Services in Portmore, Kadian expertly handles Leave of Absence management and ensures compliance with company policies. Her proficiency extends to resolving timecard discrepancies, ensuring payroll accuracy, and acting as a key contact for employee inquiries regarding HR policies. Previously, she excelled as a Customer Experience Agent, where she mediated conflicts on the Airbnb platform, thereby ensuring high standards of customer satisfaction. Kadian’s commitment to team engagement and conflict resolution was also evident in her role as a Customer Service Team Lead with IBEX Global Solutions, where she boosted team morale and led performance initiatives. She is highly skilled in HR administration, conflict resolution, and employee engagement, with a strong proficiency in Microsoft Office tools. Her career is marked by achievements such as being awarded "Top Team Lead of the Month" for consecutive months, underscoring her ability to drive results in dynamic environments.