kailas B.

Kailas B., a seasoned Senior Customer Success Specialist in non-voice processes, is adept at managing high-concurrency digital interactions through chat, email, and live market feeds for global markets. With over four years of experience, Kailas has consistently maintained a CSAT score of over 95% while resolving complex financial and transactional workflows under tight SLA constraints. His expertise lies in using digital communication platforms like multi-window live chat systems and email management, coupled with CRM Database Management and US Market Intelligence. While working at Real Team Services, Kailas has effectively monitored and captured high-profile US corporate events, ensuring data integrity and timely dissemination. At Tech Mahindra, he managed international customer interactions, sustaining high satisfaction rates by resolving escalations efficiently. His role at Bajaj Finserv further honed his skills in handling digital operations, dispute resolution, and cross-selling financial products. Kailas holds a BSc in Biology from Sant Gadge Baba Amravati University, demonstrating a foundation in analytical and problem-solving skills.