Kaleigh H.
Senior Sales and Customer Experience Specialist
Open to offersNew to PlatformAbout
Sales and Customer Experience Specialist based in Johannesburg, South Africa, with over 19 years of experience in customer-facing roles, sales, business operations, and client relationship management.
Throughout my career, I have built a strong reputation for delivering exceptional customer experiences, developing long-term client relationships, and consistently exceeding performance targets. I have experience managing high-volume lead pipelines, conducting outbound sales and follow-up campaigns, and maintaining CRM systems to ensure seamless customer journeys and strong conversion rates.
As the founder and owner of File & Style Salon, I successfully managed all aspects of business operations, including sales, marketing, finance, staff management, and customer retention. Through strategic upselling, referral programs, and exceptional service delivery, I achieved over 35% revenue growth while maintaining a client retention rate exceeding 90%.
Most recently, I transitioned into a remote international sales environment, where I managed 60+ active leads monthly using tools such as HubSpot, Slack, Hubstaff, and RingSense. I am highly organized, results-driven, and passionate about helping customers while contributing to business growth.
My strengths include sales, customer service, lead generation, CRM and pipeline management, appointment setting, business operations, and building lasting relationships that drive revenue and customer loyalty.
Experience
Remote Sales Associate
Kitsch (US-based, Remote) · 2025 — 2026Oversaw an entire outbound sales cycle, which included prospecting, follow-up, and pipeline advancement, managing over 60 active leads monthly in a remote setting. Monitored KPIs, leads, and client communications utilizing HubSpot, Slack, Hubstaff, and RingSense, ensuring full pipeline visibility and no missed follow-ups. Continued to meet and exceed sales targets while upholding high client engagement levels. Collaborated with an international team across different time zones, showing adaptability in a remote-first environment.Owner & Salon Manager
File & Style Salon · 2024 — 2025Established and nurtured a loyal client base through superior service and personalized relationship management, achieving a retention rate exceeding 90%. Increased revenue by approximately 35% through upselling premium services, implementing targeted seasonal promotions, and developing a referral-based client acquisition strategy. Managed business administration tasks such as staff contracts, supplier communications, compliance, and daily bookkeeping. Handled overall operations, including hiring, scheduling, stock management, and supplier relationships. Developed and implemented marketing campaigns on social media and referral channels, boosting the client base by 40% in the first year.Senior Hairstylist & Manager
Various High-End Salons, Johannesburg · 2010 — 2024Provided exceptional, personalized services in high-end salon settings, resulting in a dedicated clientele and strong word-of-mouth referrals. Played a key role in training, mentoring, and supervising junior stylists, enhancing service quality and team performance. Contributed to salon revenue growth through strategic product recommendations and upselling, accounting for 15-20% of retail income. Managed scheduling and client communications, handling 20-30 bookings daily during peak times. Assumed managerial duties encompassing staff oversight, scheduling, inventory control, and supplier engagement.
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