Kanhu M.
Senior Retail Banking Branch Manager
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Kanhu S. is a results-driven Banking Professional with over six years of experience in the retail banking sector. Currently serving as the Deputy Branch Manager at ICICI Bank in Mulund, Mumbai, he oversees branch operations, regulatory compliance, and customer acquisition, while managing operational risk. With expertise in KYC/AML compliance and customer relationship management, Kanhu ensures high service quality and operational efficiency. His leadership is evident through his management of a team of four relationship managers, contributing to improved customer experiences and achieving business targets. Previously, as a Relationship Manager at Edelweiss Finance Ltd., he managed business loans, LAP products, and achieved business acquisition targets. Kanhu also has experience in invoice processing and vendor coordination from his tenure at WNS Global Services. Notably, he earned multiple promotions at ICICI Bank due to his consistent performance. An MBA graduate of the University of Mumbai, Kanhu is proficient in English, Hindi, Marathi, and Odia.
Experience
Deputy Branch Manager
ICICI Bank · 2022 — PresentOversee daily operations of the branch while ensuring effective customer service and operational standards. Supervise a team of four Relationship Managers by distributing tasks and assessing performance. Address customer complaints and escalations promptly to guarantee resolution. Ensure adherence to RBI regulations, internal protocols, and audit standards. Evaluate branch service levels and develop strategies to enhance customer wait times. Advise customers on suitable banking products and services tailored to their financial needs. Collaborate with various internal departments to facilitate efficient branch operations. Support the overall branch business goals by upholding high customer satisfaction and operational effectiveness.Relationship Manager
Edelweiss Finance Ltd. · 2019 — 2020Managed Business Loans and Loan Against Property (LAP) products. Developed Direct Sales Associate (DSA) channels and conducted training programs for partners. Coordinated with credit teams to obtain necessary approvals. Focused on achieving business acquisition targets and ensured customer relationship maintenance along with portfolio quality.Invoice Processing Executive
WNS Global Services · 2019 — 2019Handled invoice processing and purchase order verification. Coordinated with vendors for efficient communication on invoices. Managed exceptions and performed data management tasks. Engaged with customers to ensure effective communication.
Skills & Expertise
Education
- MBAUniversity of Mumbai · — — 2019
- B.M.SUniversity of Mumbai · — — 2016
- HSCMaharashtra State Board · — — 2013
- SSCMaharashtra State Board · — — 2011
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