Kapenda C.
Mid-Level Digital Content Administrator
Open to offersNew to PlatformAbout
Kapenda C. is a Digital Content Administrator & Account Manager with comprehensive expertise in remote roles, spanning content administration, sales, customer service, and executive support. Based in Pretoria with Dimension Data, Kapenda meticulously coordinates the planning, editing, and publishing of marketing content for high-traffic motor industry websites, including Toyota and Nissan. Utilizing CRM systems like Salesforce and Clio, Kapenda optimizes client engagement strategies through targeted marketing campaigns, driving sales and enhancing user experience. With a history of working in legal and market settings, she has managed IOD claims and boosted market occupancy through strategic client relationship management and social media marketing. Previously, as an Intake Specialist at Goldstein Immigration Lawyers, her efforts led to increased business growth through adept sales processes. Kapenda holds a Bachelor's Degree in Public Management from the University of Pretoria and various certifications, including in digital marketing and leadership. Her proficiency in cold calling and appointment setting underscores her capability in driving sales across various platforms.
Experience
Intake Specialist / Non-Attorney Salesperson
Goldstein Immigration Lawyers · 2021 — 2023Conduct inbound and outbound calls to clients, qualifying leads and scheduling consultations. Manage the onboarding process for new clients, addressing queries regarding U.S. visa requirements. Respond to client inquiries via email, maintaining professionalism. Utilize CRM systems to track interactions and enhance client satisfaction.Digital Content Administrator & Account Manager
Dimension Data · 2022 — PresentCoordinate the planning, editing, and publishing of marketing content for motor industry websites, ensuring materials meet client style guidelines. Build and optimize website pages and manage content integrity while adhering to deadlines. Execute targeted email and SMS marketing campaigns, analyzing performance metrics to refine engagement strategies. Provide customer service through inquiries and feedback responses. Handle executive calendars, prepare meeting agendas, and manage logistical arrangements.Claims Administrator and Appointment Setter
WCA - Workers Compensation Assistance · 2019 — 2021Handle injury on duty claims from initiation to resolution, ensuring compliance and timely follow-up on payments. Proactively contact potential clients to schedule consultations for IOD claims. Coordinate with various departments to expedite claims processing and advocate for clients at compensation fund departments.Customer Relations Manager & Sales Administrator
Montana Family Market · 2016 — 2018Oversee customer relations management for a market, ensuring high customer satisfaction through effective communication. Prepare documents for meetings and manage tenant applications for smooth onboarding. Implement social media marketing strategies to promote the market and drive sales. Manage sales operations and collaborate with vendors to optimize product placement.Financial Administrator (Cash Office Responsible), Recruiter & Trainer
Hennes & Mauritz (H&M) · 2015 — 2016Manage cash office routines and ensure compliance with financial protocols. Support HR by assisting in payroll calculations and training staff on cash handling procedures. Address customer complaints and enhance the customer experience. Develop training materials and conduct workshops for new sales associates.Sales Associate
Apparel Group - Tommy Hilfiger · 2014 — 2015Engage customers using effective selling techniques to drive sales of Tommy Hilfiger products. Conduct daily banking and maintain sales transaction records. Train new employees on point-of-sale systems and customer service practices.Social Media Manager
Tenders Galore · 2013 — 2014Develop and implement a social media strategy to increase brand visibility. Manage daily updates on social media accounts and analyze metrics to assess campaign effectiveness.Tele Sales / Call Center Agent
Old Mutual · 2006 — 2010Conduct cold calling and manage inbound and outbound calls for Nedbank, selling credit cards and policies. Build customer relationships through personalized service and achieve sales targets using consultative selling techniques.
Skills & Expertise
Education
- Bachelor's Degree in Public ManagementUniversity of Pretoria · — — 2014
- High School DiplomaSol Plaatje Secondary School · — — 2005
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