Karabo S.
Mid-Level Business Transformation & Communication Specialist
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Karabo H. is a seasoned professional with extensive experience in Business Transformation and Professional Communication, operating independently through Cranberry Corporate Chorus in Johannesburg, South Africa. With a comprehensive background in industries such as financial services, IT, and telecommunications, Karabo integrates expertise in Programme & Project Management, PMO governance, and Organisational Change to effectively align people, processes, and strategies. Formerly with MTN South Africa, Karabo led major cross-functional initiatives, focusing on stakeholder alignment and complex programme delivery amidst various business units. Certified in TEFL, Karabo also specializes in Business English, assisting non-native speakers in enhancing their professional communication capabilities. Karabo's work is deeply rooted in research-driven methodologies, exploring the nuances of organisational performance, governance, and leadership through practical insights and thought leadership.
Experience
Independent Business Transformation & Professional Communication Practitioner
Cranberry Corporate Chorus · 2026 — PresentIn the role, I assess and address the alignment challenges within organizations regarding strategy, people, processes, and communication. My focus includes researching and writing about practical issues in business transformation, exploring professional communication as a key capability, and developing frameworks to bridge theoretical knowledge with practical application.Independent Business Transformation & Professional Communication Practitioner
Cranberry Corporate Chorus · 2014 — PresentFocused on business transformation, I engage in developing thought leadership through research and creating content that aids adult professionals in refining their Business English skills. My work encompasses researching organizational performance trends and establishing a publishing platform to disseminate insights on governance and effective communication.Strategic Consumer Marketing & Communications Project Manager / Programme Manager
MTN · 2011 — 2014In this strategic delivery role, I was tasked with translating consumer marketing strategies into comprehensive project execution across multiple business functions. I coordinated the end-to-end delivery of consumer products, established project controls and governance frameworks, and facilitated collaboration between diverse teams to align commercial objectives with operational outcomes.Customer Experience & Transversal Projects Programme Coordinator
MTN · 2009 — 2011Assisting the PMO within MTN's Business Optimisation division, I supported governance across strategic programmes and developed reporting frameworks. My role involved engaging stakeholders to foster alignment and optimizing processes to enhance programme delivery, laying a strong groundwork for future leadership positions.Junior Project Manager
Gijima · 2008 — 2009I managed software enhancement projects for mining sector clients, coordinating tasks from requirements gathering to project handover. Collaborating closely with stakeholders across various functions, I facilitated communication between technical teams and clients to ensure successful implementation of technology solutions.Trainer / Facilitator – Retail Banking Operations
Nedbank · 2008 — 2008I was responsible for delivering training programmes within the Retail Banking division, designed to equip employees with the skills needed for new processes. This role involved creating learning materials and conducting assessments to ensure effective knowledge transfer and support change initiatives within the organization.Client Services Consultant – Home Loans Insurance
Nedbank · 2006 — 2007In this position, I managed customer inquiries related to home loan insurance, ensuring compliance and customer satisfaction. Responsibilities included providing guidance on policy benefits and closely collaborating with internal teams to resolve complex inquiries.Short-Term Insurance Claims Consultant – Personal Lines
Telesure Group Services · 2006 — 2006I managed personal lines insurance claims, performing assessments from initial inquiry through to resolution. This role required coordination with various stakeholders and maintenance of accurate claims records while adhering to organizational policies.Learner Broker Consultant – Wealth Management Learnership (NQF Level 4)
Liberty Group South Africa · 2005 — 2006During the learnership, I supported brokers with product-related tasks, including providing information and managing communication between brokers and internal units. This experience blended academic learning with practical application in a regulated environment.
Skills & Expertise
Education
- Bachelor of Commerce, Business Administration and Management, GeneralUniversity of the Witwatersrand · 2003 — 2027
- Level 5 Certificate in Teaching English as a Foreign Language (TEFL)The TEFL Academy - Leading EFL Teacher Trainer Provider · 2026 — 2026
- Project ManagementPM Ideas · 2011 — 2011
- Introduction to Project ManagementPM Ideas · 2008 — 2008
- Wealth Management NQF Level 4Boston City Campus · 2005 — 2005
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