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Kareen N. — Mid-Level Account Manager from Philippines

Kareen N.

Mid-Level Account Manager

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Kareen A. is a versatile professional operating across the spectrum of account management, central operations, and sales development, possessing a deep expertise in streamlining business processes and enhancing customer satisfaction. She boasts a track record of increased sales performance, efficiently leveraging CRM systems and eCommerce platforms, as demonstrated in her pivotal roles at companies like BB Garage and Wishpond Technologies. In her capacity as an Account Manager at Blueground under ResolvedCX, Kareen managed over 2,500 properties, ensuring company standards and improving operational efficiency by 20%. She excels in cross-functional team collaboration, optimizing client engagement, and developing comprehensive account plans. Kareen also brought a 30% increase in lead conversion rate during her tenure at Wishpond Technologies. Her strong background in logistics and property management includes managing end-to-end processes from scheduling inspections to dealing with government portals at Colman and Co Realty. With a Bachelor’s degree in Business Management from the University of Mindanao, Kareen has consistently supported her career with strategic social media moderation, content creation, and detailed-oriented reporting and data analysis.

Experience

  • Office Administrator/Social Media Moderator

    BB Garage · 2025 — Present
    Handles invoice encoding and auditing while reconciling end-of-month statements. Manages phone calls and service bookings, in addition to creating and planning social media content. Tracks team KPIs to ensure targets are met and monitors weekly and monthly sales.
  • Executive Admin / Marketing Coordinator / Project Coordinator

    Shift Eco · 2025 — Present
    Plans and creates content for social media, monthly newsletters, and blogs. Coordinates collaborations with brands and develops proposals and quotations for B2B customers. Oversees social media engagements and manages deliveries for samples and orders from suppliers.
  • Executive Assistant/Property Manager

    Colman and Co Realty · 2025 — 2025
    Responsible for planning and scheduling routine inspections and lodging rental bonds on government portals. Encodes and audits invoices while coordinating with property owners regarding flagged issues. Manages clients' calendars for scheduled visits, payment deadlines, court appearances, and other related matters.
  • Account Manager / Client Relationship Officer

    Blueground under ResolvedCX · 2021 — 2025
    Oversaw operational management of over 2,500 properties to meet company standards. Managed back-office operations, handled logistics coordination, and ensured property maintenance. Developed account plans and reports while collaborating with cross-functional teams for seamless service delivery. Implemented process improvements that addressed operational inefficiencies.
  • Client Sales Development Rep

    Wishpond Technologies · 2022 — 2023
    Focused on increasing lead conversion rates through targeted prospecting and qualification efforts. Scheduled more than 100 sales appointments each month for account executives. Effectively managed CRM tools such as HubSpot, PipeDrive, and PersistIQ to track and nurture leads.
  • Sales Coordinator and Integrated Management System Representative

    Southern Concrete Industries Inc. · 2021 — 2021
    Processed and managed high-volume sales orders to ensure timely fulfillment. Led ISO compliance efforts across the company to maintain adherence to standards. Developed and executed social media marketing campaigns aimed at enhancing brand engagement.
  • Ecommerce support - Tier 2 Specialist

    AwesomeOS · 2016 — 2019
    Managed order processing, dropshipping, and subscription services for global eCommerce clients. Addressed customer escalations and resolved complex support issues, contributing to a 60% increase in customer retention through personalized email support.
  • Sales and Billing Expert

    Sutherland Global Services + VXI Global Holdings · 2011 — 2014
    Provided consultative sales solutions and managed billing disputes along with customer escalations, achieving a 90% resolution rate within service level agreements. Developed strong client relationships that led to long-term customer retention.

Skills & Expertise

Education

  • Bachelor’s degree in Business Management major in Financial Management
    University of Mindanao · — — 2019

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