Karel G.
Junior Customer Support Specialist
Open to offersNew to PlatformAbout
Karel G. is a highly organized customer support specialist with significant expertise in order management and cross-functional communication. Throughout their tenure at HCLTech Philippines, Karel adeptly managed manual order bookings within the Google account, ensuring seamless end-to-end processing workflows and providing robust operational support to the sales team. At Concentrix CVG Philippines Inc., Karel delivered comprehensive omnichannel support, resolving customer booking inquiries effectively. Karel's foundation in educational roles, developed while serving as a Teacher and Student Services Coordinator at Hope Science and Technology College, further showcases their ability to manage faculty and student services. Proficient in data management using advanced Excel and Google Sheets functions, Karel is also skilled in programming with Python and frontend web development. Their extensive experience with systems like Salesforce, SAP, and Asana highlights their ability to navigate complex enterprise software, complementing their dedication to delivering exceptional service. Karel holds a Master of Arts in Education with a major in History from the University of Saint Anthony.
Experience
Order Management & Processing Specialist
HCLTech Philippines (Google Account) · 2025 — 2026Oversaw and implemented manual order bookings to ensure a smooth end-to-end processing workflow. Worked closely with the sales team to provide operational support and optimize the order cycle. Conducted thorough booking validations to uphold data integrity and mitigate potential downstream issues. Investigated and resolved complex booking errors and account-related concerns.Customer Service Representative
Concentrix CVG Philippines Inc. · 2024 — 2024Provided extensive omnichannel support by managing inbound and outbound calls, emails, and live chats to effectively address customer booking inquiries. Functioned as a liaison between property owners and guests, facilitating dispute mediation and coordinating booking specifics. Ensured clear communication among all stakeholders to promote a seamless reservation experience and enhance customer satisfaction.Teacher & Student Services Coordinator
Hope Science and Technology College Inc. · 2019 — 2023Engaged with school administration to oversee daily operations and manage faculty effectively. Led the planning and execution of seminar workshops focused on staff development and student enrichment. Coordinated comprehensive student services, providing guidance and addressing concerns within an academic setting. Developed instructional materials, taught lessons, and assessed student progress to meet educational standards.Social Studies Teacher
The Ripple of Hope Skills and Technology Institute · 2018 — 2019Created and implemented an interactive Social Studies curriculum tailored to meet diverse student learning needs and academic objectives. Evaluated student performance through standardized tests and practical projects, providing constructive feedback to encourage ongoing improvement. Collaborated with peers to monitor student well-being and foster a positive classroom environment.
Skills & Expertise
Education
- Master of Arts in Education Major in HistoryUniversity of Saint Anthony · — — 2021
- Bachelor of Secondary Education Major in Social StudiesMabini Colleges · 2014 — 2018
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