karen G.
Junior Virtual Assistant
Open to offersNew to PlatformAbout
Karen G. D. is a results-driven Virtual Assistant with two years of comprehensive experience in customer service and logistics support. Skilled in handling billing resolution, healthcare inquiries, shipment tracking, and pickup scheduling, she has adeptly used tools like Google Workspace, Slack, Notion, and AI-driven automation to enhance workflow efficiency. Her role as a Customer Service Representative at Ibex Global Solutions involved coordinating real-time shipment tracking and resolving scheduling errors, while her tenure as a Customer Care Associate at VXI Global Solutions focused on managing billing inquiries and service installations. At Alorica, Karen refined her expertise in healthcare customer support, assisting with prescription drug benefit inquiries and maintaining HIPAA compliance. Her earlier experience in retail operations at Sanford Marketing provided a solid foundation in inventory and stock management. Karen holds a Bachelor in Energy System and Management with a major in Renewable Energy from the University of Science and Technology of Southern Philippines.
Experience
Customer Service Representative – Logistics Account
Ibex Global Solutions · 2025 — 2026Provided real-time package tracking assistance and accurate shipment status updates. Scheduled pickups and accurately entered shipment details to minimize errors. Collaborated with the dispatch team to address delayed or missed pickups and escalated urgent shipment issues to relevant departments.Customer Care Associate – Billing and Sales Account
VXI Global Solutions · 2025 — 2025Handled billing inquiries and payment processing, explaining charges and service plans to customers. Organized service installations, repair appointments, and equipment replacements while keeping precise documentation. Informed customers about promotional offers and upgrades, ensuring compliance through accurate CRM documentation.Customer Service Representative – Healthcare Account
Alorica · 2024 — 2025Supported members with inquiries regarding prescription drug benefits, ensuring clear communication about formulary checks and coverage details. Worked with pharmacies and healthcare providers to address rejected claims and refill problems. Advised on mail-order services and cost-saving options, while upholding HIPAA compliance and documenting interactions meticulously.Customer Assistant – Retail Operations
Sanford Marketing · 2024 — 2024Engaged with walk-in customers by addressing product inquiries and recommending items. Assisted in inventory management by monitoring availability and restocking shelves. Processed transactions accurately and managed sales documentation. Coordinated deliveries and returns, ensuring the accuracy of incoming items and supporting overall store operations.
Skills & Expertise
Education
- Bachelor in Energy System and Management major in Renewable EnergyUniversity of Science and Technology of southern Philippines · — — 2023
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