Karen J.

Karen J. is a seasoned Customer Service Associate with extensive expertise in providing exceptional support through inbound and outbound communication channels. She holds a Bachelor of Science in Tourism Management from Palawan State University. Her career includes a pivotal role as a Customer Service Representative at Worldpay – Foundever, where she adeptly managed merchant inquiries and conducted Know Your Customer (KYC) and Customer Due Diligence processes for UK clients, ensuring compliance with regulatory standards. Her experience extends to an Outbound Specialist position at TitanX IO, where she successfully engaged potential clients for business development. Equipped with strong skills in active listening, problem-solving, and technical support for payment systems, Karen consistently demonstrates professionalism, particularly in remote working environments, to foster positive customer interactions and deliver operational success.