Karen J.

Karen Joy Y. is a driven professional with experience in customer service roles, specializing in telecommunications and digital streaming industries. As a Customer Service Representative at Sutherland Global Services, she managed phone and chat inquiries about streaming service login, billing, content access, and device troubleshooting, consistently maintaining a 92% resolution rate and earning a 96% customer satisfaction score. Her prior role as a Customer Service Associate at Alorica Teleservices Inc. involved supporting customers of a telecommunications provider, handling billing, service plans, technical issues, and account maintenance. Karen Joy also has experience as a Brand Ambassador in the manufacturing sector. She utilizes Salesforce, Microsoft applications, and her strong communication skills to deliver efficient service and accurate customer interactions.