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Karen J. — Mid-Level Customer Service Specialist from Philippines

Karen J.

Mid-Level Customer Service Specialist

Philippines 6+ years 400 - 500 USD per month
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Karen Joyce Valladares is a versatile professional with a Bachelor of Science in Elementary Education from Central Philippines State University. Her proficiency extends across various domains, such as customer service, e-commerce, and technical support. In her role as a Customer Service Representative II at TTEC Bacolod for UnitedHealthcare, she facilitated seamless user experiences by aiding with digital service navigation and resolving member inquiries. Her project-based work with IMAGIC Agency showcases her ability to create AI-generated images in alignment with marketing objectives. She also manages Shopify stores, where she optimizes product listings and analyzes email marketing performance. Earlier, at Panasiatic Solutions, she honed her technical support skills by assisting with telecommunication services. Karen is highly adept in leveraging Google Workspace, Shopify, and AI tools like ChatGPT and Midjourney, defining her as a resourceful individual capable of enhancing business operations across diverse industries.

Experience

  • CUSTOMER SERVICE REPRESENTATIVE II

    TTEC(UnitedHealthcare) · 2020 — 2025
    Assisted members with navigating the website, registering online accounts, recovering accounts, resetting passwords, and accessing portals to facilitate the use of UnitedHealthcare's digital services. Supported members in finding healthcare providers, scheduling virtual appointments, and accessing health records, EOBs, claims information, and other plan-related resources. Delivered professional customer service by addressing inquiries, aiding in claims filing, and ensuring timely resolution of issues.

  • VIRTUAL ASSISTANT

    IMAGIC AGENCY · 2025 — Present
    Coordinated timely dispatch of drivers, efficiently arranged patient transportation appointments, and ensured excellent customer service for safe transport to hospitals or clinics. Identified, sourced, verified, and maintained accurate prospect data using platforms such as Apollo and Seamless.ai to support sales and marketing. Produced high-quality AI-generated images for various projects aligned with branding and marketing objectives. Managed Shopify stores by maintaining customer contact databases, optimizing product listings, and analyzing email marketing performance. Accurately encoded and organized jewelry product data in Google Sheets for error-free uploads and updates across e-commerce platforms.

  • CUSTOMER SERVICE REPRESENTATIVE II

    TTEC BACOLOD (Centurylink) · 2015 — 2020
    Provided technical support for home phone services, identifying issues, troubleshooting, and guiding customers through basic resolution steps. Effectively coordinated and scheduled field technician dispatch to repair and restore phone line services quickly.

  • CUSTOMER SERVICE REPRESENTATIVE

    PANASIATIC SOLUTIONS (TELECOMMUNICATIONS ACCOUNT) · 2014 — 2015
    Assisted customers with billing inquiries and account concerns, ensuring secure transaction processing for credit card payments. Provided information regarding service plans, promotions, and upgrades to facilitate customer decision-making. Addressed technical issues related to mobile or phone services, ensuring minimal disruption and enhancing customer satisfaction.

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