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Karen S. — Mid-Level Training Specialist from Philippines

Karen S.

Mid-Level Training Specialist

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Karen S. is a dedicated Trainer II at Teleperformance Philippines, based in Mandaluyong City, with a deep focus on healthcare and insurance domains since October 2022. Promoted due to her excellence in customer service, she has been instrumental in delivering training for Centene and WellCare lines of business. Karen has adeptly designed and delivered training programs in alignment with Teleperformance standards, consistently monitoring trainee performance and providing impactful coaching. Her proficiency extends to instructional design, curriculum development, and essential software tools like Microsoft Word, Excel, PowerPoint, and Outlook. Her leadership journey is marked by key certifications including Jump Graduate for Supervisor and Trainer, and the NTDC Graduate program. Prior to her tenure at Teleperformance, Karen honed her leadership skills in the hospitality industry as an Area Supervisor for Taco DeCasa Texmex Restaurant in Abu Dhabi and Supervisor at Konsi’s Grill in Rizal. Her career began in customer support roles such as Resort Receptionist and Pharmacist Assistant, establishing a foundation in client-oriented service and operational management.

Experience

  • Trainer II

    Teleperformance Philippines · 2022 — Present
    Delivered customer support for various healthcare lines including WellCare and Centene Medicare Provider. Transitioned from Customer Service Representative to Trainer and facilitated training for HealthNet California Commercial and Centene Pharmacy services. Developed and presented training materials in accordance with Teleperformance standards, while monitoring trainee performance and providing coaching.

  • Area Supervisor

    TACO DECASA Texmex Restaurant · 2017 — 2021
    Audited cash transactions and inventory while coordinating team activities during operations. Managed stock levels and supply requirements, supervised online delivery operations via platforms such as Talabat and Zomato, and prepared daily sales reports using POS systems.

  • Supervisor

    Konsi’s Grill · 2018 — 2018
    Verified incoming goods and updated inventory records. Assisted customers with their inquiries and orders while coordinating with suppliers and aiding in food preparation. Conducted audits of supplies and sales records while promoting products.

  • Resort Receptionist

    Villa Rivera Wave Resort Co. · 2013 — 2016
    Managed guest check-in and check-out processes while assisting with bookings and reservations. Promoted resort services and ensured guest safety as a lady lifeguard, addressing customer concerns to enhance satisfaction.

  • Pharmacist Assistant

    Villianueva Pharmacy · 2012 — 2013
    Supported pharmacists in daily operations, operated the cash register, and processed transactions. Monitored stock levels and expiry dates, prepared medicines based on prescriptions, and confirmed prescription accuracy while ensuring courteous customer service.

Skills & Expertise

Training and EducationHealthcareCustomer Service

Education

  • High School Diploma
    General Licerio Geronimo Memorial National High School · — — 2012

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