Karen B.

Karen B. is a highly adaptable professional with over seven years of hands-on experience across the hospitality, business process outsourcing (BPO), and virtual assistance industries. Her background includes roles as a customer service and technical support specialist at Alorica, where she managed general billing inquiries, technical troubleshooting for telecommunications accounts, and coordinated cross-departmental resolutions. As a virtual assistant, Karen handled lead generation, administrative tasks, cold calling, appointment setting for non-medical homecare, and content creation for social media platforms. In hospitality, she contributed as a cashier and team member at SFRI (Salad Stop) and SFRI (Shake Shack), focusing on food quality, customer order accuracy, inventory management, and affiliate brand marketing. Her capabilities include client relationship management, data entry, and operational support in fast-paced environments, consistently ensuring service excellence.