Karen J.
Open to offersNew to PlatformAbout
Karen J., a seasoned professional in the contact center industry, excels in client support, effective communication, and adept problem-solving. With over four years of experience, she has specialized in resolving technical and service issues to ensure smooth user experiences across health, dental, and drug coverage sectors. She is skilled in managing billing & payment processing, ensuring financial record accuracy, and has played a crucial role in client communication to drive sales growth. Leveraging her background in data entry and property research, Karen has developed proficiency in using Microsoft Office, Google Workspace, and CRM systems. She coordinated team development initiatives and delivered professional service through comprehensive benefits administration and plan management. Her educational background includes a Bachelor's Degree in Tourism Management from the University of Cebu, which underpins her diverse skill set as she transitions into a Virtual Assistant role.
Experience
Plan Administrator
null · 2022 — 2026Provided clear and professional client service in health, dental, and drug coverage. Explained claims to ensure clients understood their benefits and coverage details. Managed drug prior authorization requests, verifying eligibility and processing approvals. Oversaw benefits administration including plan enrollment, updates, and compliance coordination. Supported plan contract management by ensuring accuracy and timely updates. Collaborated with HR personnel, plan advisors, and staff members to address inquiries and provide effective support. Utilized Microsoft Word, Excel, and Outlook to prepare reports, manage data, and enhance workflows.Senior Customer Service Professional
null · 2021 — 2022Delivered client support by addressing technical and service issues, ensuring seamless user experiences. Handled payment processing, billing operations, and maintained accuracy in financial records. Managed account registration and documentation with meticulous attention to detail. Facilitated sales growth through effective management of client communications. Coordinated team development by engaging in mentoring and training initiatives.Virtual Assistant
nullAcquired skills in conducting property research, organizing listings, and managing real estate data accurately. Learned to utilize Google Workspace, MLS platforms, and basic CRM systems to effectively support agents. Gained experience in calendar management, contract preparation, and client communication, equipping me to assist real estate professionals confidently.
Skills & Expertise
Education
- Bachelor's Degree in Tourism ManagementUNIVERSITY OF CEBU · — — 2017
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