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Karen C. — Mid-Level Customer Service Representative from Philippines

Karen C.

Mid-Level Customer Service Representative

Philippines 2-3 years
Open to offersNew to Platform
Languages
English
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About

Karen C. brings a diverse background in customer service, childcare, and hospitality management. With excellent English skills, both written and verbal, she has worked extensively in roles that require strong interpersonal and organizational abilities. At WNS, she served as a Customer Service Representative in the hotel, car rental, and travel industries, managing bookings and providing travel information. Her expertise extends to healthcare, demonstrated by her tenure at EXL Inc., where she supported patient inquiries and handled insurance claims. Karen's experience as a Bakery Supervisor at Calvo Bakeshop involved training staff, ensuring quality control, and maintaining hygiene standards. Additionally, her role as a Personal Assistant required adept handling of emails, calls, and travel logistics for executives. She also contributed to the operational efficiency of a resort and museum as a Supervisor, ensuring guest satisfaction and facility management. Her multifaceted career is supported by certificates in caregiving and artificial intelligence, reflecting her commitment to continuous learning and adaptation.

Experience

  • Customer Service Representative

    EXL Inc. - US Healthcare · 2024 — 2026
    Answered inbound and outbound calls for patients or members, assisting with appointments, billing, and insurance claims. Explained benefits, policies, and procedures in accessible terms.
  • Customer Service Representative

    WNS - Hotels, Res., Car Rentals & Activities · 2023 — 2024
    Managed customer inquiries through phone, chat, or email. Responsibilities included booking hotel accommodations, arranging car rentals, reserving tours and activities, assisting with itinerary changes, and handling cancellations and refunds.
  • Resort & Museum Supervisor

    StoneHouse Museum, Ecopark & Inland Resort - Calinog, Iloilo, Phil. · 2022 — 2023
    Oversaw daily resort and museum operations, ensured cleanliness and safety protocols, managed front desk staff and maintenance personnel, and assisted guests with information about exhibits and services.
  • Bakery Supervisor

    Calvo Bakeshop - Iloilo, Phil. · 2015 — 2020
    Oversaw the bakery staff, including bakers, helpers, and cashiers. Ensured consistent quality of baked goods, monitored daily production and inventory, maintained cleanliness, and addressed customer concerns and special orders.
  • Domestic Helper

    Heerema Angola LDA. · 2011 — 2012
    Managed household tasks such as cleaning, laundry, and ironing clothes. Focused on maintaining a well-organized living environment.
  • Personal Assistant to CEO

    Afritrack Angola - West Africa · 2006 — 2008
    Handled communications via email and phone, organized meetings and events, filed and managed records with discretion, booked flights and hotels, and prepared travel itineraries while tracking deadlines and coordinating with the team.
  • Nanny - Childcare

    Company not specified
    Cared for and supervised two young girls aged 3 and 9. Responsibilities included feeding, bathing, dressing the children, assisting with homework, accompanying them to school, and teaching basic habits such as cleanliness and manners.

Skills & Expertise

Education

  • Computer Secretarial
    Computer College of the Visayas · — — 2024

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